What are the responsibilities and job description for the Technical Support Specialist position at Reliance Systems Inc.?
Technical Support Specialist – Inmate Communication Networks
Location: Grand Forks, ND | Full-Time
Competitive Pay ($20-$28 depending on experience) Benefits | Career Growth Opportunities
Join Our Team at Reliance Telephone!
Are you tech-savvy, solution-oriented, and thrive in a fast-paced environment where every day presents new challenges? Reliance Telephone is looking for a Technical Support Specialist to provide top-tier support for our inmate communication networks. If you have a passion for technology, troubleshooting, and helping people, this is the perfect opportunity to grow your career with an industry leader.
What You’ll Do:
Provide technical support for correctional facility communication systems, including tablets, phone networks, and security features.
Troubleshoot and resolve hardware, software, and network issues remotely.
Work directly with facility staff to ensure seamless operation of our secure communication platform.
Maintain and update system configurations to enhance performance and security.
Document issues, solutions, and system updates with attention to detail.
Collaborate with the internal IT and development teams to drive continuous system improvements.
Answer phone calls from jail facility staff.
What We’re Looking For:
Technical Expertise – Experience with networking, VoIP, hardware/software troubleshooting.
Problem-Solving Mindset – Ability to analyze and resolve issues quickly and efficiently. Enjoy the challenge.
Customer-Focused – Strong interpersonal skills to assist and communicate effectively with correctional facility staff.
Detail-Oriented – Ability to document, track, and follow up on technical issues accurately.
Adaptability & Initiative – Thrive in a fast-moving and evolving technical environment.
Previous IT Support Experience – Experience in help desk, field tech, and/or system support roles is preferred.
Background in Corrections or Law Enforcement Tech (a Plus!) – Understanding of correctional facility security and communication systems is a strong advantage.
Why Join Reliance Telephone?
Competitive Salary & Benefits – Including health insurance, SEP account, vacation, holiday pay, graduated annual bonuses, annual trip for two anywhere continental US.
Career Growth & Development – We invest in our employees with training, certifications, and internal promotion opportunities.
Impactful Work – Play a critical role in maintaining secure and reliable inmate communication networks.
Innovative & Supportive Team – Work with leading-edge technology and a company that values team collaboration.
Job Stability – Join an established and growing company in the corrections technology industry
Ready to Take the Next Step?
Apply Now! Submit your resume and a brief cover letter explaining why you’re the right fit for this role. Dave@reliancetelephone.com
Join Reliance Telephone and help us drive the future of corrections communication technology!
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Retirement plan
Compensation Package:
- Bonus opportunities
- Hourly pay
- Profit sharing
- Yearly bonus
Schedule:
- 8 hour shift
Ability to Commute:
- Grand Forks, ND 58201 (Required)
Ability to Relocate:
- Grand Forks, ND 58201: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $28