What are the responsibilities and job description for the Technical Sales Support Specialist position at RELIANCE WORLDWIDE?
POSITION SUMMARY:
The Technical Sales Support’s job is primarily to provide technical assistance for customer inquiries, intercompany technical support and concerns and requests regarding products and services either by telephone and/or electronically.
PRINCIPAL RESPONSIBILITIES
- Serves as a technical contact for all channels and regions
- Work with Sales, Marketing, Quality Control, and Engineering regarding customer input and Product issues
- Respond promptly to customer inquiries via phone and email
- Handle and resolve customer complaints
- Process Warranty and Courtesy Replacement orders
- Record customer calls and emails into our Salesforce (CRM) system pertaining to inquiries, comments and complaints
- Record details of actions taken
- Communicate directly with internal and external customers
- Assist in product set up spreadsheets for all channels
- Other duties as required
ESSENTIAL FUNCTIONS:
- Ability to work in a team environment as well as being a self-starter of improvement projects
- Exceptional verbal and written communication skills
- Exceptional troubleshooting skills
- Must be able to communicate effectively, both verbally and in writing
- Must have the ability to work well within a business environment and the ability to multitask
REQUIRED QUALIFICATIONS:
Education: HS Diploma required, some college preferred
Experience:
- 2 years of experience in a technical sales support
- Knowledge sufficient to discuss complex plumbing solutions with customers.
- Must be proficient in Microsoft Office Programs including Word, Excel and Power Point
- Experience in SAP is required
Competencies:
- Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
- Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, make accurate and timely decisions.
- Have experience and the ability to multi-task and work independently in a fast-paced environment and have strong analytical and problem-solving skills.
Specialized Skills:
- Ability to offer prompt, effective support to warehouse, plant and corporate office environments.
