Demo

Technical Sales Support Specialist

RELIANCE WORLDWIDE
Atlanta, GA Full Time
POSTED ON 12/23/2024 CLOSED ON 2/4/2025

What are the responsibilities and job description for the Technical Sales Support Specialist position at RELIANCE WORLDWIDE?

POSITION SUMMARY:

The Technical Sales Support’s job is primarily to provide technical assistance for customer inquiries, intercompany technical support and concerns and requests regarding products and services either by telephone and/or electronically.

 

PRINCIPAL RESPONSIBILITIES

  • Serves as a technical contact for all channels and regions
  • Work with Sales, Marketing, Quality Control, and Engineering regarding customer input and Product issues
  • Respond promptly to customer inquiries via phone and email
  • Handle and resolve customer complaints
  • Process Warranty and Courtesy Replacement orders
  • Record customer calls and emails into our Salesforce (CRM) system pertaining to inquiries, comments and complaints
  • Record details of actions taken
  • Communicate directly with internal and external customers
  • Assist in product set up spreadsheets for all channels
  • Other duties as required

 

ESSENTIAL FUNCTIONS:

  • Ability to work in a team environment as well as being a self-starter of improvement projects
  • Exceptional verbal and written communication skills
  • Exceptional troubleshooting skills
  • Must be able to communicate effectively, both verbally and in writing
  • Must have the ability to work well within a business environment and the ability to multitask 

 

REQUIRED QUALIFICATIONS:  

Education: HS Diploma required, some college preferred

Experience:

  • 2 years of experience in a technical sales support
  • Knowledge sufficient to discuss complex plumbing solutions with customers.
  • Must be proficient in Microsoft Office Programs including Word, Excel and Power Point 
  • Experience in SAP is required 

Competencies:

  • Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.  
  • Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, make accurate and timely decisions. 
  • Have experience and the ability to multi-task and work independently in a fast-paced environment and have strong analytical and problem-solving skills.  

Specialized Skills:

  • Ability to offer prompt, effective support to warehouse, plant and corporate office environments.


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