Revenue Cycle Manager

Join Our Growing Team at Reliant Financial Services in Colorado Springs!

Reliant Financial Services is a revenue cycle service company seeking to hire an in-office, eager, detail-oriented Revenue Cycle Manger in our Colorado Springs office.

Who We Are

RFS specializes in revenue cycle management with a focus on optimizing insurance billing and self-pay balances for our clients.

Why Choose Us?
RFS is a dynamic and growing revenue cycle service company. RFS is more than just a workplace; we prioritize our core values of Compassion, Integrity, and Respect. We understand that work-life balance is essential for your well-being. Our comprehensive benefits package is designed to support your physical, emotional, and mental health, offering flexible scheduling, paid time off, retirement plans, and diverse insurance options.

Duties & Responsibilities

A Revenue Cycle Manger at RFS is responsible for managing and overseeing all operational activities, including leading and mentoring the team, monitoring team performance, and completing monthly audits and feedback sessions to foster a positive work environment aligned with company values. Additionally, this role involves analyzing performance metrics and leading initiatives to improve efficiency and productivity based on data-driven insights. The position also entails developing policies and procedures to ensure compliance with regulations, taking disciplinary action when necessary, and managing workflows and strategies to increase recoveries and maximize company revenue.

• Oversee the daily operations of a 7-10 person team of self-pay and revenue cycle representatives.
• Responsible for daily workflow and prioritizing the work of team members to benefit the client and company.
• Monitors team performance by conducting monthly account monitors and audits to identify training needs, opportunities for growth, promote accountability, ensure compliance with policies and procedures, and strive for increased recoveries.
• Implements and maintains an effective team member atmosphere while supporting, encouraging, and motivating staff.
• Prepares and provides reports on team performance, trends, and determines operational deficiencies and implements corrective action plans as necessary.
• Ensures timely and accurate processing of new business files, payments, reconciliations, reporting, end-of-month payment processes, and end-of-month emails to clients.
• Follows up on client requests and delivers client questions weekly, to ensure a timely and satisfactory resolution, maintaining open communication and providing updates as needed.
• Handles incoming client calls, providing exceptional service by addressing inquiries, resolving issues, and offering solutions in a professional and timely manner.
• When necessary, answer incoming calls from patients, providing a high level of customer service to respond to questions and concerns regarding services, charges, insurance coverage, and other adjustments in a compassionate and professional manner.

The ideal candidate has a working knowledge of the healthcare industry, previous experience with medical terminology, and strong communication skills, both verbally and in writing, to effectively interact with clients and staff. A strong work ethic is essential, encompassing punctuality, honesty, integrity, organization, patience, and a proactive approach. Problem-solving should be second nature, with the ability to identify and resolve issues swiftly. Understanding client needs and adapting to the ever-changing healthcare landscape will help you thrive in this dynamic role.

Are you ready to take your career to the next level? If you have the skills and passion to excel in this position, we invite you to apply and become a key contributor in our team. Join us in making a significant impact and driving success in our organization.

Required Education & Experience:

• High school diploma or general education degree (GED).
• 2 - 4 years of experience in revenue cycle management, patient billing, or healthcare collections.
• Knowledge of insurance denial processes, self-pay collections, and healthcare billing regulations.
• Proficiency in revenue cycle software and reporting tools.
• Prior experience in a leadership role, preferably in a similar environment.

Required Skills & Abilities:

• Proficient computer skills in Windows, Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), web browsing, and file management.
• Basic competence in subordinates’ duties and tasks.
• Strong leadership and interpersonal skills with the ability to motivate and develop teams.
• Strong written and verbal communication skills with a focus on empathy and client experience.
• Strong problem-solving, and analytical skills.
• Strong time management and organization with the ability to meet deadlines and manage priorities

Compensation & Benefits

• Salary Range: $50,000-$65,000 Annually DOE
• Paid Time Off (PTO) package and up to 9 paid holidays.
• Group Medical, Dental, and Vision insurance.
• Life Insurance, AD&D, and Long-Term Disability Coverage.
• 401k retirement plan, education assistance, and employee support programs.

Work Environment

• Hours: Monday through Friday, 8 AM to 5 PM, with flexible scheduling.
• Casual dress code in a modern and centrally located office in Colorado Springs.
• Community and individual breakrooms with free Wi-Fi.

Reliant Financial Services LLC is an Equal Opportunity Employer and is fully committed to providing a professional work environment where all applicants and employees are treated fairly and equitably. In keeping up with this commitment, it is RFS policy to afford equal employment opportunities to all applicants and employees without regard to disability, race, creed, color, sex, sexual orientation, gender identity, gender expression, religion, age, national origin or ancestry, genetic information, marital status, pregnancy, organ donor status, citizenship status, veteran status, or any other characteristic protected by applicable federal, state and local regulations. Employment decisions at RFS are based on business needs and the individual’s merit, qualifications, experience, and skills. RFS seeks to recruit, hire, train, and retain the most talented people from a diverse candidate pool. When they do not impose an undue hardship on RFS, reasonable accommodations for individuals with disabilities are provided upon request to ensure accessibility of the application process.

Application Deadline

We anticipate this position to close by 4/11/2025. Please submit your application at your earliest convenience to be considered.

Pay Range Disclosure

In accordance with the Colorado Equal Pay for Equal Work Act. Rate of pay in this position is contingent on experience. If offered the position at an annual rate below the Colorado exempt salary threshold of $56,485 for 2025, the position will be a non-exempt hourly offer. If the offer rate is greater than or equal to the Colorado salary threshold of $56,485, the position will be offered as an exempt salary position.

We look forward to welcoming you to our team and embarking on a rewarding journey together at RFS!

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to Commute:

• Colorado Springs, CO 80909 (Required)

Ability to Relocate:

• Colorado Springs, CO 80909: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $65,000