Patient Account Representative

Who We Are

RFS specializes in revenue cycle management with a focus on optimizing insurance billing and self-pay balances for our clients. Our Revenue Cycle Reps are a team that handles accounts with problem insurance claims such as underpayments, appeals, and denials in support of the healthcare providers missions.

Why Choose Us?

RFS is a dynamic and growing revenue cycle service company. RFS is more than just a workplace; we prioritize our core values of Compassion, Integrity, and Respect. We understand that work-life balance is essential for your well-being. Our comprehensive benefits package is designed to support your physical, emotional, and mental health, offering flexible scheduling, paid time off, retirement plans, and diverse insurance options.

Duties & Responsibilities

Patient Account Representatives are the front line of customer support for patients calling to resolve billing questions and issues while building effective relationships and trust with customers through listening, empathizing, and taking appropriate action. You will work over the phone with patients and perform the following duties:

• Provide account information to customers including but not limited to: general questions regarding their services, account balances, payments to date, previous payment plan commitments, etc.
• Assist customers in the reconciliation and payment of balances due on their accounts.
• Perform maintenance, monitor payment plans, placement/removal of holds, and changes for all account types.
• Provide timely resolution of customer complaints, concerns, and inquiries.
• Build effective relationships and trust with customers by listening and taking any appropriate action.
• Respond effectively to customers requesting payment plans by effectively negotiating appropriate payment plan level.

Compensation and Benefits

• $16.00/hour with opportunities for growth/advancement with RFS’s Career Path Program.
• Schedule is Monday – Friday 8:00AM – 5:00PM allowing time for work/life balance and opportunities for schedule adjustments to attend to personal obligations.
• Benefits starting on your first day - Paid Time Off (PTO), 9 Paid Holidays/year, flexible scheduling, and weekends off.
• Benefits starting after 60 days of service - Medical, dental, vision, life insurance, & LTD.
• 401k Retirement plan Employer Match
• Modern, relaxed, office atmosphere with casual dress code and allocated time for having fun.
• Numerous Employee Assistance Programs (EAP) to provide the necessary resources to navigate through life’s challenges.

Basic Qualifications

• High School Diploma or Equivalent
• One to two years office experience preferred.
• Strong negotiation and customer service skills.
• Strong communication skills with both internal and external customers.
• Computer skills required: Experience with Microsoft Office Suite of products and Internet based software.
• Acute attention to detail.
• Bilingual in Spanish preferred, but not required.
• Excellent work history and attendance record.
• Must have no criminal record relating to financial issues.
• Detail orientation and logical approach to problem solving.
• Ability to maintain confidentiality of records and information.

Work Environment

Hours: Monday through Friday, 8 AM to 5 PM, with flexible scheduling.

Casual dress code in a modern and centrally located office in Colorado Springs.

Community and individual breakrooms with free Wi-Fi.

Reliant Financial Services LLC is an Equal Opportunity Employer and is fully committed to providing a professional work environment where all applicants and employees are treated fairly and equitably. In keeping up with this commitment, it is RFS policy to afford equal employment opportunities to all applicants and employees without regard to disability, race, creed, color, sex, sexual orientation, gender identity, gender expression, religion, age, national origin or ancestry, genetic information, marital status, pregnancy, organ donor status, citizenship status, veteran status, or any other characteristic protected by applicable federal, state and local regulations. Employment decisions at RFS are based on business needs and the individual’s merit, qualifications, experience, and skills. RFS seeks to recruit, hire, train, and retain the most talented people from a diverse candidate pool. When they do not impose an undue hardship on RFS, reasonable accommodations for individuals with disabilities are provided upon request to ensure accessibility of the application process.

Pay Range Disclosure

In accordance with the Colorado Equal Pay for Equal Work Act, the pay rate for this position is $16/hour to start. The compensation offered is based on the candidate's experience, qualifications, and skills.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Education:

• High school or equivalent (Required)

Experience:

• Office: 1 year (Preferred)
• Call center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $16