Account Representative

Job Description

Job Description

Do you get excited about growing with a new business? Do you enjoy working with people but arent in a job that suits you? Do you value autonomy and yet can thrive in accountability?

A Day in the Life of a Surface Experts Account Representative : https : / / www.youtube.com / watch?v=IHpE Kcjog

WE OFFER :

• Unlimited Commission : Earn commissions starting on day 1
• Great Work / Life Balance : No required overtime, no nights, no weekends
• Time Off : Paid holidays and accruable vacation
• Flexible Work Schedule : Can accommodate midweek appointments
• New Hire Training : Onboarding includes learning our comprehensive, proprietary sales technique
• Supportive Work Environment : Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business : Local business with an owner who works alongside the team
• Mentorship Opportunities : Ongoing sales skills and career development

RESPONSIBILITIES :

As a Surface Experts Account Representative, your job is to find and build relationships with customers who work in property management, facilities maintenance, construction, hotels and more. Our services are unique, so it will be your job to educate and build a relationship with our customers.

In the Field Daily

• In person meetings with 10-15 contacts a day
• On-site visits, phone calls, and email follow-ups
• Visiting a variety of industries including Property Management, Hotels, New Construction, etc.

Customer Relationship Development

• Educating on Surface Experts capabilities and limitations
• Validating level of Customer satisfaction and opportunities to improve
• Earning the trust with our Customers through partnership and serving
• Brainstorming and researching new customer opportunities

Follow Sales Process

• Memorizing sales scripts and role-playing practice
• Documenting sales activities in CRM; tracking a client from lead to customer and all the steps in between
• Reporting data accurately daily / weekly
• Planning and executing sales strategy for territory management

QUALIFICATIONS :

• Goal-oriented, self-starter, and energetic
• Enjoys working with other people
• Licensed to operate a passenger car and have a clean driving record
• Professional, caring and service-minded
• Readiness to work with a metrics-based, process-driven sales team

ABOUT SURFACE EXPERTS

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels Almost Everything!

• We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
• Most repairs are smaller than a dinner plate and our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
• Our typical repair requires minimal product so our technicians can carry their entire set of tools and equipment in their technician kits. Our approach is clean and free of odors in less than two hours.

VISION

• To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
• Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

MISSION

• Our mission is to develop outstanding teams by investing in strong relationships.
• Together, we work to solve our customers problems by reducing the waste of time, money, and materials that end up in landfills.

VALUES

• Serve Others

Put Relationships First

• No Jerks
• Be Humble
• Be a Problem Solver

Be Curious

• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve
• Trust the Process

Be Organized

• Be Teachable
• Put Business Needs Above Personal Wants