What are the responsibilities and job description for the Customer Experience Specialist position at Relief Factor?

Job Type

Full-time

Description

Are you looking for a company that cares about its employees, encourages career advancement, and strives to provide an excellent customer experience?

If you answered yes, then keep reading about our exciting Customer Experience Specialist Position with the Relief Factor team. As a specialist, you will support our rapidly growing customer base by answering and resolving questions and concerns via phone and email using your best sales and customer service skills.

Our mission is your best life.

If there's one thing we all know, it's that when you feel better life is infinitely better. You're going to do more. Smile more. Laugh more. Feel more like yourself.

That's why at Relief Factor our mission is simple : help people feel their best. We do it naturally. We do it scientifically. We do it safely. And while we are incredibly proud of the products we've worked diligently to develop; we know our greatest achievements are found in the lives we've helped. People who are living life on their terms, doing what they love with the people they love.

Relief Factor is a wellness company that believes in a life well lived.

Here's is what an ordinary day looks like :

Work a set schedule 8-hour schedule between 5 am - 9 pm, M-F, 7 am - 6 pm Sat & Sun (may include holidays).
Answer and resolve a high-volume telephone calls and emails.
Create new customer accounts and recommend additional products and services that benefit our customers.
Answer general questions about products; promotions, returns, refunds, cancellations, account modifications, shipping / tracking information and other issues as needed.
Process orders.

Requirements

Who we're looking for :

Must reside in Washington State, Nevada, or Arizona.

Call Center experience ( preferred ).

Strong sales and cross-sales skills.

Outstanding customer service, attention to detail, sense of urgency, and a high level of professionalism.

Ability to problem solve, think quickly and multi-task.

Strong communication skills both verbally and in writing.

Identify customers' needs, clarify information, research every issue, and provide solutions.

Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers.

Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment.

Ability to handle multiple responsibilities and priorities concurrently.

Technical savviness and the ability to learn systems quickly.

We will provide you with a company laptop, headset, mouse, and keyboard . You will need to provide a reliable internet connection that is NOT wireless (ethernet only).

Pay : $20-$22 per hour

Benefits :

Our employees are the backbone of our company. We offer a comprehensive benefits package which includes :

100% Employer Paid Medical / Dental / Vision

401(k) with matching

15 PTO days your first year and 10 paid holidays

Basic Life and AD&D

Visit our website to learn more at

Promedev is an Equal Opportunity Employer

Individuals are recruited, employed, promoted, and transferred in all jobs without discrimination in regard to age, color, race, creed, ancestry, national origin, citizenship

Salary Description

20-22 per hour

Salary : $20 - $22

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Customer Experience Specialist

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