What are the responsibilities and job description for the Administrative Back Office Medical Assistant position at RELIVE Health Wellington?
Benefits:
- Employee discounts
- Opportunity for advancement
- Training & development
- Wellness resources
Company Overview
RELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!
Job Summary
The Administrative Back Office Medical Assistant must represent the RELIVE brand and maintain a high level of professionalism and confidentiality. This role requires patient care and education and plays a key role in supporting our clients' wellness journeys through safe and effective Medical Weight loss & Hormone replacement therapy treatments and personalized care. You will have the opportunity to assist healthcare professionals in delivering exceptional services, ensuring a positive and rejuvenating experience for every client. Additionally, you will interact directly with clients and deliver compassionate care and maintain high standards of service. You will contribute to our mission of promoting natural healing and enhancing overall well-being.
The Administrative Back Office Medical Assistant must represent the RELIVE brand and maintain a high level of professionalism and confidentiality. This role requires patient care and education and plays a key role in supporting our clients' wellness journeys through safe and effective Medical Weight loss & Hormone replacement therapy treatments and personalized care. You will have the opportunity to assist healthcare professionals in delivering exceptional services, ensuring a positive and rejuvenating experience for every client. Additionally, you will interact directly with clients and deliver compassionate care and maintain high standards of service. You will contribute to our mission of promoting natural healing and enhancing overall well-being.
Responsibilities
- Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
- Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider and client of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Recording and fulfilling scripts, updating financial information; recording and collecting patient charges; filing, verifying, and expediting third-party invoicing and fulfillment
- Protects patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Liaise with admin and other medical team members pre and post-therapy and participate in shared decision-making.
- Accurately use online booking systems.
- Assist with patients calling with questions and following up.
- Enter in medications from prescribing physicians for client well-being.
- Assist with callbacks to patients with questions.
- Completes other tasks within the scope of the medical assistant
- Proactively address concerns and challenges to ensure each client’s journey with Relive Health is characterized by satisfaction and excellence.
Qualifications
- BLS Certification (Preferred)
- Certified Medical Assistant
- Critical thinking, compassionate, non-judgmental, with attention to detail, and organized. Calm under pressure and ability to work unsupervised.
- Needs to be a patient listener, a good communicator, and demonstrate the ability to establish effective working relationships with other staff as well as with referral sources
- Client confidentiality and discretion are essential.
Benefits/Perks
- Growth Opportunities
- Service Benefits
Salary : $18 - $23
