What are the responsibilities and job description for the Customer Support / Operations Coordinator II position at RELX?
Are you solution oriented?
Do you enjoy building relationships with clients?
About the Business :
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering / Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,
About the Team :
The Customer Support / Operations Coordination team consists of group of service passionate professionals who strive to provide stellar service to their clients and exceed expectations.
About the Role
The Customer Support / Operations Coordinator p rovides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively.
Responsibilities :
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints
Resolves customer inquiries and complaints fairly and effectively
Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
Recommend and implement programs to support customer needs
May act as a lead, coordinating and facilitating the work of others, but spends most of the working time doing the same work processes and activities as other employees on the team
Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of Disciplines Business support roles
Involved in business support or clerical work and rely on administrative, data organizing and coordination skills, normally using established procedures
Qualifications : HS diploma or GED
Advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience
Public Records related experience
Strong communication skills
Complex problem-solving skills
Full proficiency and works with limited supervision
Can identify key issues and patterns from incomplete data and can spot less obvious solutions to problems
Act as an informal resource for colleagues with less experience
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :
- Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan
- Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form : , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy () .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
