What are the responsibilities and job description for the Customer Service Representative position at REM Inspecting LLC?
Job Title: Customer Service Representative
Location: 341 Keller Avenue North, Amery, WI 54001
Level/Salary Range: $16.00-$18.00 per hour/DOE Position Type: Full-time; 40 hours per week/Monday-Friday
(Flexible hours between 7:00 am-6:00 pm)
HR Contact: Mykaela Thompson
Job Description
ROLE AND RESPONSIBILITIES
Customer Service Representative supports customers and inspectors by listening to concerns, issues and questions to the best of your ability. The front line of support for clients and will review and respond to emails. Other duties to include the following:
- Process permits
- Coordinate and schedule inspections with customers and inspectors
- Process inspection reports and pictures
- Email reports to customers
- Follow-up on inspection status
- Update spreadsheets
- Maintain daily report logs
- Communicate via phone / text / internet
- Other duties as assigned
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- High School Diploma or GED is required.
- Post-Secondary/ continuing education degree or 2 years of related experience is preferred.
PREFERRED SKILLS
Experience working in all Microsoft Office 365 programs, Adobe PDF and Websites. Professionalism, patience, and a friendly attitude are important to the success of this position. Good attention to detail, strong verbal communicator, interpersonal skills, be able to problem solve and maintain a positive attitude with good attention to detail and work well with others.
MISCELLANEOUS
- Background check: Yes
- Scheduled Breaks: Lunch 30-60 minute (unpaid) Break: 15 min for each 4 hours of work (paid)
- Dress Code: Business Casual (no ripped or damaged clothing)
- Reports To: Office Manager
REM Inspecting LLC is an Equal Opportunity Employer that is committed to non-discrimination and harassment in the workplace.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- On-the-job training
- Professional development assistance
- Work from home
Shift:
- 8 hour shift
- Day shift
Work Location: Hybrid remote in Amery, WI 54001
Salary : $16 - $18