What are the responsibilities and job description for the Behavioral Health Call Center Manager position at Remedy Therapy Behavioral Health?
Are you a dedicated professional with experience in behavioral healthcare and a passion for leading high-performing teams? Our behavioral healthcare company in Stuart, Florida, is seeking an experienced , compassionate and motivated Call Center Manager to oversee and optimize the operations of our admissions call center.
Key Responsibilities:
- Manage day-to-day operations of the call center to ensure high-quality service and efficiency.
- Lead and help train a team of call center representatives, fostering a collaborative and supportive environment.
- Monitor and analyze call center KPIs, providing actionable insights to improve team performance.
- Develop and implement workflows, scripts, and best practices to enhance call handling and conversion rates.
- Oversee insurance verification processes and ensure accuracy in data collection.
- Utilize Salesforce and Call Tracking Metrics to streamline operations, generate reports, and track performance metrics.
- Ensure compliance with HIPAA and company policies during client interactions.
- Handle escalated calls and resolve client concerns professionally and empathetically.
Qualifications:
- At least 1 year of experience in the behavioral healthcare field (required).
- Experience managing or leading a call center team or similar leadership role (preferred).
- Familiarity with Salesforce, insurance processes, and insurance verifications (preferred).
- Experience with Call Tracking Metrics or similar call tracking software (preferred).
- Strong understanding of call center KPIs and reporting.
- Exceptional leadership, coaching, and communication skills.
- Ability to multitask, prioritize, and adapt in a fast-paced environment.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive work environment where your contributions make a difference.
Job Type: Full-time
Pay: $85,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $85,000 - $100,000