What are the responsibilities and job description for the Customer Support & Quoting Specialist position at Remi?
Who we are :
Remi is a fast-growing startup that is modernizing the roofing industry to serve homeowners, roofers, and enterprises better. We prize self-awareness, mission focus, unfiltered honesty, and individual autonomy.
Who you are :
You are cool, calm, and collected always. An upset customer isn't scary to you, it's exciting. You get energy from being the bright spot in someone's day. You can hold your ground when someone is being unreasonable but do it without escalating the emotion. You are relentless in finding solutions and feel comfortable pushing others to get answers when your customer demands them. You love burning a checklist down to zero. You are motivated by specific measurable goals and working with the team to accomplish them.
What you will do :
- Kick-off all projects by opening the relationship with the HO and working with them to make sure they are aware and excited about the work we plan to do.
- Own the relationship with homeowners and our customers during their projects.
- Resolve any concerns from homeowners and enterprise customers working with our operations coordinator team.
- Provide a guaranteed quote to our customers using our internal toolset and aerial imagery.
