What are the responsibilities and job description for the Director of Spa - Pier House Resort & Spa, Key West position at Remington Hospitality?
- Direct the activities of spa, fitness center and spa café by giving guidance, leadership and instruction to associates.
- Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
- Responsible for overall budget approval authority for spa division departments, to include payroll expenses, revenue, inventory and all other expenses.
- Monitor all spa related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest
- Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns.
- Research and develop new spa treatments and programs to create new
- Perform duties of programmers, reception, spa attendants and sales clerks to ensure procedures and quality standards are met.
- Conduct regular spa staff meetings for the purpose of informing, training and inspiring
- Monitor and maintain the cleanliness and orderliness of the spa
- Facilitate the coordination of marketing initiatives, sales site visits and special requests, reservations, , to ensure understanding by hotel operations of procedures that may have potential impact.
- Order equipment and supplies and maintain inventory control for all spa
- Ensure quarterly written maintenance
- Ensure the effective resolution if any complaints, challenges
- Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings.
- Understand and apply the applicable Franchise and management’s Standard Operating
- Provide CPR/First Aid as
- Perform other duties as
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