Front Office Manager - DFW Airport Marriott

Role Description

This is a full-time on-site role as a Front Office Manager - Marriott DFW Airport located in Irving, TX. The Front Office Manager will be responsible for overseeing the daily operations of the front office department, ensuring a high level of customer service and satisfaction. The Front Office Manager will also manage the staff, including training, scheduling, and performance evaluation, and ensure compliance with all company policies and procedures.

Qualifications

• Bachelor's degree in Hospitality Management or related field is preferred
• Minimum of 5 years of experience in hotel front office operations, including 2 years in a managerial role
• Strong communication, leadership, and interpersonal skills
• Ability to prioritize, multitask, and work under pressure in a fast-paced environment
• Demonstrated knowledge of hotel industry practices, market trends, and local competition
• Proficient in Microsoft Office and hotel Property Management Systems (PMS)
• Ability to work a flexible schedule, including weekends and holidays

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.