What are the responsibilities and job description for the Front Office Manager position at Remington Hospitality?
Front Office Manager- $80K
What You Will Be Doing
What You Will Be Doing
- Anticipate guest needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of the situation and creative problem solving to ensure the guest is satisfied with the outcome.
- Accurately manage and operate the Operating Systems-FSPMS, MARSHA, GXP: Empower at the front office, including all daily transactions and those that are not performed often.
Salary : $80,000
