What are the responsibilities and job description for the Spa Reception position at Remington Lodging & Hospitality?
Essential:
Essential:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Remington standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working
- Comply at all times with Remington standards and regulations to encourage safe and efficient hotel operations
- Maintain a warm and friendly demeanor at all times
- Must at all times be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees
- Greet and welcome all guests and members
- Check guests and members in and out: administer keys to locker areas
- Process transactions for all events, guest fees, membership fees, dues, etc.
- Handle all administrative functions of the spa including use of Spa software, maintaining inventory of supplies, answering telephones, make appointments, and answer questions.
- Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products)
- Must be able to assist guests in the retail area
- Arrange for all spa appointments for a la carte services/activities and packages
- Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency
- Assist guests and members with spa prescriptions
- Ensure facility is prepared for proper opening and closing each day
- Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
Essential:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Remington standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working
- Comply at all times with Remington standards and regulations to encourage safe and efficient hotel operations
- Maintain a warm and friendly demeanor at all times
- Must at all times be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees
- Greet and welcome all guests and members
- Check guests and members in and out: administer keys to locker areas
- Process transactions for all events, guest fees, membership fees, dues, etc.
- Handle all administrative functions of the spa including use of Spa software, maintaining inventory of supplies, answering telephones, make appointments, and answer questions.
- Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products)
- Must be able to assist guests in the retail area
- Arrange for all spa appointments for a la carte services/activities and packages
- Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency
- Assist guests and members with spa prescriptions
- Ensure facility is prepared for proper opening and closing each day
- Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high pressure situations
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
