Position Summary :
The Front Office Manager directs and controls operation of the front office and coordinates
activities to obtain optimal room occupancy, revenue and guest satisfaction. The Front Office
Manager oversees all activities in the front office to ensure high guest service standards are met,
as well as accuracy in all phases of the operation.
Core Responsibilities :
- Ensure proper staffing levels of front office associates, including interviewing, hiring,
supervising, training and scheduling front desk agents, front office supervisors, guest
service aides / bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff's job descriptions and duties and beable to perform duties at any given time.
Manage guest resolution process to include investigation of situation and creativeproblem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including alldaily transactions and those which are not performed often.
Communicate with Housekeeping and Engineering Departments regarding guest rooms,requests and maintenance requests / needs.
Assist the General Manager by handling special requests, group blocking and unusualcircumstances.
Guide occupancy for maximum yield management of the hotel.Greet and communicate cordially with guests, promptly and professionally checkingthem in and out of the hotel.
Accurately manage cash handling, including receiving cash, checks and credit cardinformation from guests for payment of hotel charges and making change correctly.
Perform other duties as assigned.Knowledge, Skills, and Competencies :
High work ethic, self-initiative , independent judgmentProven customer service and problem solving experienceRegular attendance according to established guidelinesMay be required to work varying schedules to reflect the business needs of the propertyFocus and maintain attention to tasks, and complete work assignments on time despitefrequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guestconfidentiality at all times
Physical Requirements :
Sit, stand and walk for varying lengths of time, often long periods of timeBend, stoop, squat and stretch to fulfill cleaning requirementsLift approximately fifty (50) pounds of equipment or supplies on and off a cart, usingsafe lifting techniques
Push and pull carts weighing up to fifty (50) poundsPossess valid driver's license and safely drive guest vehicles. Have proof of safe drivingrecord as indicated by a copy of Motor Vehicle record.
Good communication skills, both written and verbal, using written communication skillsto mark completed rooms on daily paperwork
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,listening and hearing ability and visual ability
Know and be able to administer first aidDirect evacuations in an emergencyThis job description is not an exhaustive list of all job functions that are required of an employee
in this position. Therefore, other duties may be asked of an employee in this position from time
to time
Position Summary :
The Front Office Manager directs and controls operation of the front office and coordinates
activities to obtain optimal room occupancy, revenue and guest satisfaction. The Front Office
Manager oversees all activities in the front office to ensure high guest service standards are met,
as well as accuracy in all phases of the operation.
Core Responsibilities :
Ensure proper staffing levels of front office associates, including interviewing, hiring,supervising, training and scheduling front desk agents, front office supervisors, guest
service aides / bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff's job descriptions and duties and beable to perform duties at any given time.
Manage guest resolution process to include investigation of situation and creativeproblem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including alldaily transactions and those which are not performed often.
Communicate with Housekeeping and Engineering Departments regarding guest rooms,requests and maintenance requests / needs.
Assist the General Manager by handling special requests, group blocking and unusualcircumstances.
Guide occupancy for maximum yield management of the hotel.Greet and communicate cordially with guests, promptly and professionally checkingthem in and out of the hotel.
Accurately manage cash handling, including receiving cash, checks and credit cardinformation from guests for payment of hotel charges and making change correctly.
Perform other duties as assigned.Knowledge, Skills, and Competencies :
High work ethic, self-initiative , independent judgmentProven customer service and problem solving experienceRegular attendance according to established guidelinesMay be required to work varying schedules to reflect the business needs of the propertyFocus and maintain attention to tasks, and complete work assignments on time despitefrequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guestconfidentiality at all times
Physical Requirements :
Sit, stand and walk for varying lengths of time, often long periods of timeBend, stoop, squat and stretch to fulfill cleaning requirementsLift approximately fifty (50) pounds of equipment or supplies on and off a cart, usingsafe lifting techniques
Push and pull carts weighing up to fifty (50) poundsPossess valid driver's license and safely drive guest vehicles. Have proof of safe drivingrecord as indicated by a copy of Motor Vehicle record.
Good communication skills, both written and verbal, using written communication skillsto mark completed rooms on daily paperwork
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,listening and hearing ability and visual ability
Know and be able to administer first aidDirect evacuations in an emergencyThis job description is not an exhaustive list of all job functions that are required of an employee
in this position. Therefore, other duties may be asked of an employee in this position from time
to time
