Demo

Support Specialist

Remodeling Concepts
Langhorne, PA Full Time
POSTED ON 1/11/2025
AVAILABLE BEFORE 3/14/2025
Benefits :
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Dental insurance
  • Health insurance
  • Paid time off
  • Job Title : Support Specialist

    Company : Remodeling Concepts / Ryann Reed Design Build

    Location : Langhorne, Pa

    Job Type : Full-Time

    About Us :

    At Remodeling Concepts / Ryann Reed Design Build , we are passionate about transforming spaces and building lasting relationships with our clients. We are looking for a fun, energetic, and organized Support Specialist to join our dynamic team. If you’re a people person who excels on the phone, is detail-oriented, and loves helping clients while keeping things running smoothly behind the scenes, we want to hear from you!

    Role Overview :

    The Support Specialist plays a vital role in keeping the engine of our business running. From handling customer calls and managing schedules to overseeing CRM tasks and supporting our team’s day-to-day operations, this position is perfect for someone who thrives in a fast-paced, ever-evolving environment. You’ll be the friendly face (or voice) clients interact with throughout their remodeling journey while ensuring the workflow is seamless and efficient.

    Key Responsibilities :

    • Customer Interaction : Make outgoing calls to customers regarding events, check-ins, and project updates.
    • Job Close-Out : Post job close-outs on behalf of the owner, ensuring everything is documented accurately.
    • Email Control : Manage incoming and outgoing emails, ensuring timely responses and proper organization.
    • Scheduling : Control scheduling company-wide, including appointments for Project Consultants, trade walk-throughs, and client meetings.
    • Lead Intake : Handle lead intake for Remodeling Concepts and Ryann Reed Design Build , gathering information and scheduling consultations.
    • Post-Appointment Check-Ins : Reach out to clients after appointments to ensure satisfaction and gather feedback.
    • Follow-Up Friday : Conduct follow-ups on all open leads every Friday, ensuring no opportunities are missed.
    • CRM (Jobtread) Management : Maintain and update the CRM pipeline, create reports, track sales metrics, and perform post-sale clean-up.
    • Prep for Client Appointments : Prepare the office and conference rooms for client meetings, ensuring a welcoming atmosphere.
    • Vehicle & Office Management : Assist with vehicle insurance and maintenance, and help ensure the office operates smoothly.
    • Bookkeeping Support : Send documents to the bookkeeper and assist with general bookkeeping tasks as needed.
    • Who We’re Looking For :

    • Outgoing & Fun : You thrive on making connections and building relationships over the phone.
    • Organized & Detail-Oriented : You keep everything in order, from schedules to CRM updates, and love checking things off your to-do list.
    • Excellent Communication Skills : You can clearly communicate with clients, team members, and vendors, both on the phone and in writing.
    • Tech-Savvy : You’re comfortable working with software like CRM systems (Jobtread), scheduling tools, and email management.
    • Team Player : You are adaptable and work well in a collaborative, fast-paced environment.
    • Previous experience in customer service or office support is a plus.
    • Why Join Us?

    • Work with a creative and collaborative team in a growing company.
    • A fun, dynamic, and supportive environment where every day is different.
    • Competitive salary with benefits.
    • Opportunities for career growth in the remodeling and design industry.
    • How to Apply :

      Ready to become an integral part of our team? Send us your resume and a cover letter explaining why you're the perfect fit for the Support Specialist role at Remodeling Concepts / Ryann Reed Design Build .  Bonus if you send a fun video!!

      Let’s Build Something Great Together!

      We look forward to hearing from you!

    Salary : $40,000 - $46,000

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