What are the responsibilities and job description for the Support Specialist position at Remodeling Concepts?
Job Title : Support Specialist
Company : Remodeling Concepts / Ryann Reed Design Build
Location : Langhorne, Pa
Job Type : Full-Time
About Us :
At Remodeling Concepts / Ryann Reed Design Build , we are passionate about transforming spaces and building lasting relationships with our clients. We are looking for a fun, energetic, and organized Support Specialist to join our dynamic team. If you’re a people person who excels on the phone, is detail-oriented, and loves helping clients while keeping things running smoothly behind the scenes, we want to hear from you!
Role Overview :
The Support Specialist plays a vital role in keeping the engine of our business running. From handling customer calls and managing schedules to overseeing CRM tasks and supporting our team’s day-to-day operations, this position is perfect for someone who thrives in a fast-paced, ever-evolving environment. You’ll be the friendly face (or voice) clients interact with throughout their remodeling journey while ensuring the workflow is seamless and efficient.
Key Responsibilities :
- Customer Interaction : Make outgoing calls to customers regarding events, check-ins, and project updates.
- Job Close-Out : Post job close-outs on behalf of the owner, ensuring everything is documented accurately.
- Email Control : Manage incoming and outgoing emails, ensuring timely responses and proper organization.
- Scheduling : Control scheduling company-wide, including appointments for Project Consultants, trade walk-throughs, and client meetings.
- Lead Intake : Handle lead intake for Remodeling Concepts and Ryann Reed Design Build , gathering information and scheduling consultations.
- Post-Appointment Check-Ins : Reach out to clients after appointments to ensure satisfaction and gather feedback.
- Follow-Up Friday : Conduct follow-ups on all open leads every Friday, ensuring no opportunities are missed.
- CRM (Jobtread) Management : Maintain and update the CRM pipeline, create reports, track sales metrics, and perform post-sale clean-up.
- Prep for Client Appointments : Prepare the office and conference rooms for client meetings, ensuring a welcoming atmosphere.
- Vehicle & Office Management : Assist with vehicle insurance and maintenance, and help ensure the office operates smoothly.
- Bookkeeping Support : Send documents to the bookkeeper and assist with general bookkeeping tasks as needed.
- Outgoing & Fun : You thrive on making connections and building relationships over the phone.
- Organized & Detail-Oriented : You keep everything in order, from schedules to CRM updates, and love checking things off your to-do list.
- Excellent Communication Skills : You can clearly communicate with clients, team members, and vendors, both on the phone and in writing.
- Tech-Savvy : You’re comfortable working with software like CRM systems (Jobtread), scheduling tools, and email management.
- Team Player : You are adaptable and work well in a collaborative, fast-paced environment.
- Previous experience in customer service or office support is a plus.
- Work with a creative and collaborative team in a growing company.
- A fun, dynamic, and supportive environment where every day is different.
- Competitive salary with benefits.
- Opportunities for career growth in the remodeling and design industry.
Who We’re Looking For :
Why Join Us?
How to Apply :
Ready to become an integral part of our team? Send us your resume and a cover letter explaining why you're the perfect fit for the Support Specialist role at Remodeling Concepts / Ryann Reed Design Build . Bonus if you send a fun video!!
Let’s Build Something Great Together!
We look forward to hearing from you!
Salary : $40,000 - $46,000