Demo

Head of B2B Customer Success

Remote Jobs
New York, NY Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/18/2025

Employer Industry : Technology and Customer Success Solutions

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Why consider this job opportunity :

  • Salary up to $192K with additional commission structure for high performance
  • Opportunity for career advancement and growth within a dynamic, fast-paced startup environment
  • Comprehensive benefits package including 100% employer-paid medical, dental, and vision insurance
  • Flexible paid time off and generous parental leave policies
  • Remote-first culture allowing for work-life balance and flexibility
  • Commitment to diversity and inclusion, fostering a collaborative workplace

What to Expect (Job Responsibilities) :

  • Develop and implement a comprehensive customer success strategy aligned with business objectives
  • Lead and mobilize internal teams to ensure customer needs are met promptly
  • Monitor customer health and satisfaction using data insights to inform strategy
  • Manage contract renewals and develop strategies to ensure high renewal rates
  • Build strong relationships with key customer stakeholders to enhance their experience
  • What is Required (Qualifications) :

  • Minimum of 10 years of relevant customer-centric experience, including 5 years in a leadership role in an enterprise B2B company
  • At least 2 years of experience with growth-stage startups in Account Management and Customer Success
  • Proven track record of revenue growth through strong client relationships
  • Ability to anticipate customer needs and operational issues
  • Experience in building and managing high-performing teams
  • How to Stand Out (Preferred Qualifications) :

  • Prior experience building and running a customer success team
  • Strong storytelling, presentation, and data analytics skills
  • Passion for understanding the industries of B2B partners to enhance customer relationships
  • Ability to establish respect and rapport with senior stakeholders
  • GSD mentality with a scrappy problem-solving approach
  • We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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    Salary : $192,000

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