What are the responsibilities and job description for the Customer Service Representative position at RemX?
Customer Service Representative
Job Description:
We are partnering with one of our valued clients to find a passionate and dedicated Customer Service Representative. In this role, you will be the voice of their company, helping customers by addressing their needs and ensuring they have a positive experience with their products or services. If you're a problem-solver, enjoy connecting with others, and thrive in a fast-paced environment, we'd love to hear from you!
Job Duties:
- Respond to customer inquiries through various communication channels (phone, email, chat, etc.), ensuring clear, timely, and helpful interactions.
- Assist customers in troubleshooting product or service issues and provide appropriate solutions or escalation when necessary.
- Process customer orders, returns, and exchanges while ensuring the accuracy of all transactions.
- Maintain an in-depth understanding of company products, services, and promotions to effectively advise customers.
- Document customer interactions and follow up to ensure satisfaction and resolution.
- Identify opportunities to improve the customer experience and share insights with the team.
- Stay updated on industry trends and company offerings to provide informed assistance.
- Collaborate with other departments, including sales and technical support, to ensure comprehensive customer service.
- Support team goals and contribute to achieving key performance metrics, including response time and customer satisfaction ratings.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Prior experience in customer service, retail, or a similar role is preferred.
- Strong communication skills, both written and verbal, with an ability to engage with diverse customers.
- Excellent problem-solving abilities and attention to detail.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for growth and career advancement.
- Supportive work environment that values employee feedback and contributions.
This exciting opportunity is with one of our trusted clients, who is committed to providing exceptional service to their customers. If you're ready to make an impact and help others, apply today!
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Ability to Commute:
- Davey, NE 68336 (Preferred)
Ability to Relocate:
- Davey, NE 68336: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,000 - $50,000
