What are the responsibilities and job description for the Customer Service Representative position at Uribe Refuse Services, Inc.?
About us
Uribe Refuse Services, Inc. is a locally owned company since 1975. We specialize in Refuse and Recycling services while also offering food waste solutions, tire disposal and pumping services.
Uribe Refuse is hiring a Customer Service Representative. This position is Full Time, M-F, 8:00 am – 4:30 pm. The position is inbound/outbound phone calls with customers regarding start/stop service, change services, payments and help resolve conflict. Must be comfortable using computers and enjoy a fast paced work environment.
Responsibilities
· Maintaining a positive, empathetic and professional attitude toward customers at all times.
· Responding promptly to customer inquiries.
· Communicating with customers through various channels.
· Acknowledging and resolving customer complaints.
· Processing new services and cancelling current services.
· Audit customer accounts for payments and services.
· Keeping records of customer interactions, transactions, comments and complaints.
· Communicating and coordinating with colleagues as necessary.
· Ensure customer satisfaction and provide professional customer support.
Qualifications
· High school diploma, general education degree or equivalent.
· Ability to stay calm when customers are stressed or upset.
· Comfortable using computers.
· Knowledge of Microsoft Outlook, Word and Excel preferred.
· Experience working with customer support.
Benefits and Pay
· Pay based upon experience.
· Comprehensive Medical, Dental, and Vision insurance after 60 days.
· PTO time accrual after 6 months.
· 401(k) retirement plan with company match after 1 year.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Location:
- Lincoln, NE 68504 (Required)
Work Location: In person
Salary : $17 - $19