AV / IT Technician

Join the Windsor Hospitality Team as an AV/IT Technician!

Are you passionate about technology and providing top-notch support in dynamic environments? Windsor Hospitality is looking for a dedicated AV/IT Technician to join our team!

Purpose for the Position:

The ideal candidate will be responsible for the installation, maintenance, and troubleshooting of audio-visual and IT systems. This role combines technical expertise in AV equipment with a strong understanding of IT infrastructure to support seamless communication, presentations, and events.

Essential Responsibilities:

1. Audio-Visual (AV) Support:

• Set up, configure, and operate AV equipment for meetings, events, and conferences, including projectors, microphones, speakers, video conferencing systems, and digital displays.
• Troubleshoot AV issues, ensuring minimal disruption during live events.
• Maintain and upgrade AV systems to meet evolving organizational needs.

2. Information Technology (IT) Support:

• Provide basic IT support for hardware, software, and network issues. Work with an IT Helpdesk ticketing application to provide AV and computer hardware and software support.
• Assist in the configuration and support for Microsoft 365 applications.
• Setup email accounts within Microsoft Outlook.
• Initial setup and ongoing maintenance of desktop and laptop computers.
• Work with third party vendors to secure maintenance and warranty work as needed.

3. System Maintenance and Upgrades:

• Perform regular maintenance and updates on AV and IT systems to ensure optimal performance.
• Monitor system performance and proactively address potential issues.
• Collaborate with vendors for the repair and upgrade of AV and IT equipment.

4. Documentation and Training:

• Maintain accurate documentation of AV/IT setups, configurations, and troubleshooting processes.
• Provide training and support to staff on using AV and IT systems.
• Maintain an inventory of all AV and IT hardware and software.

5. Collaboration and Customer Service:

• Work closely with other departments to understand and meet their AV/IT needs.
• Deliver excellent customer service to internal and external stakeholders.
• Use good communication skills with employees and guests.

Qualifications:

Education and Experience:

• Associate or bachelors degree in information technology, Audio-Visual Technology, or related field (or equivalent work experience) highly preferred.
• 2 years of experience in AV/IT support, preferably in a corporate and events environment.

Technical Skills:

• Proficiency in operating and troubleshooting AV equipment, including projectors, sound systems, and video conferencing tools (e.g., Zoom, Teams).
• Knowledge of networking principles, including IP configuration and wireless networking.
• Ability to troubleshoot and resolve technical issues under time-sensitive conditions.
• Ability to work a cloud-based IT Helpdesk ticketing system.
• Proficient in Microsoft 365 applications including Office and MS Teams.
• Familiarity with AV control systems (e.g., Crestron, Extron)

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to manage time effectively and prioritize tasks in high-pressure environments.

Working Conditions:

• Occasional lifting of heavy AV equipment (up to 50 lbs.).
• Flexible work schedule, including early mornings, evenings, and weekends as needed for events.
• Ability to travel between company locations or off-site events as required.

Preferred Certifications (Not Mandatory):

• AVIXA CTS (Certified Technology Specialist)
• Crestron or Extron certifications

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.