What are the responsibilities and job description for the Guest Service Agent position at Renaissance Hotel Downtown Asheville?
Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Guest Services Agent!
Purpose for the Position:
To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.
FEATURED BENEFITS:
- Medical, Dental, Vision, Life and Disability Insurance
- FSA
- Free meal provided by hotel during scheduled shift
- Employee Assistance Program
- 401K and ROTH 401K
- Growth opportunity
- Paid Time Off
- Sick Time Off
Essential Responsibilities:
Greets, registers, and assigns rooms to guests.
Issues room key and escort instructions to Bell person or directly to guest as appropriate.
Date-stamps, sorts, and racks incoming mail and messages.
Transmits and receives messages using equipment such as telephone, fax, and switchboard.
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keeps records of room availability and guests accounts.
Computes billcollects payment and makes change for guests.
May make, confirm, and cancel reservations for guests.
May post charges such as room, food, liquor, or telephone by hand or machine.
May make restaurant, transportation, or entertainment reservations for guests.
May deposit guests valuables in hotel safe or safe-deposit box.
May order complimentary flowers or champagne for special guests.
All other duties as assigned by a manager or supervisor.
Skills and Abilities:
Ability to communicate efficiently
Must have prior front desk experience in a Hotel setting
Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
