Demo

Front Desk Supervisor- Full Time

Renaissance Shoals Resort & Spa
Florence, AL Full Time
POSTED ON 4/4/2025
AVAILABLE BEFORE 5/3/2025
Step into a leadership role at the Renaissance Shoals Resort & Spa as a Front Desk Supervisor, where you'll have the chance to elevate the guest experience in a stunning resort setting. Oversee a dedicated team, ensure seamless check-ins and check-outs, and deliver top-tier service that makes every guest feel special. If you're passionate about hospitality and ready to enhance the guest experience in a beautiful, resort-style setting, this is the perfect opportunity to advance your career!

Key Responsibilities

  • Guest Experience: Greet guests warmly and resolve concerns promptly, ensuring a seamless and memorable stay.
  • Team Leadership: Train and motivate Front Desk associates to maintain a customer-focused, skilled team.
  • Room Management: Oversee room blocks, pre-registration, and room assignments to optimize guest comfort and satisfaction.
  • Operational Efficiency: Ensure accurate billing, folio management, and smooth check-in/check-out processes to maintain smooth hotel operations.
  • Financial Management: Handle reservations, billing adjustments, and transactions, ensuring accuracy and adherence to hotel policies.

Why Join Us?

This is your opportunity to be part of a prestigious property within the Renaissance family, where you can make a significant as a part of a passionate team dedicated to creating memorable experiences for our guests.

Perks & Benefits

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

  • Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
  • 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
  • Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
  • Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
  • Employee Recognition: Participate in employee rewards and recognition programs.
  • Fun Work Environment: Be part of a friendly and supportive team that values your contributions.

Join us at Renaissance Shoals Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences!

Apply now to join Renaissance Shoals Resort & Spa and help us continue our tradition of excellence.

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