Senior ATM/ITM Analyst

Overview

The Senior ATM/ITM Analyst will be responsible for coordinating with internal departments and third-party vendors for ITM installations.  The Senior ATM/ITM Analyst will assist with staging physical machines and software settings during ITM installations.  The Senior ATM/ITM Analyst will assist with all Technology areas of the ATM/ITM fleet for the organization. 

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

• Order, install, and maintain all ATM/ITM equipment for the organization
• Set up PC equipment and software installation for ITM Tellers
• Maintain software updates quarterly for ITM teller cameras and wireless headsets
• Troubleshoot ITM session issues and coordinates NCR service techs to respond to issues
• Schedule ATM/ITM hardware upgrades, as needed
• Coordinate and participate with other organizational departments and agencies on technology projects as required
• Assists in preparation of division budget
• Analyze and maintain all ATM/ITM systems
• Train individuals and departments in using the ATM/ITM hardware and software in an easy-to-understand manner
• Perform other related duties as assigned

Qualifications

• High School diploma or equivalent; Associate’s degree in Computer Science or related field preferred
• Minimum number of 3 years of job related experience
• Knowledge of Information system technologies
• Knowledge of computer security practices and desktop publishing techniques
• Proficient in Microsoft Office suite of products including Outlook, Word and Excel
• Knowledge of hazards and generally accepted safety standards
• Ability to apply principles of budget preparation, budget estimation, and tracking
• Ability to analyze, install, and maintain networking equipment
• Must be able to prioritize and plan work activities as to use time efficiently
• Ability to work independently and as part of a team
• Strong verbal and written communication skills
• Establish and maintain effective working relationships with those contacted in the course of work
• Work flexible hours, which may include evenings and/or weekends

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties.  Other duties may be assigned as needs arise.  Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.