Operations Coordinator

Operations Coordinator Job Description

Renew Hope and Healing, LLC

Vision:

“A new landscape of outpatient mental health, where people are stronger to give and receive love”

Values:

Passion for Healing Inspiring Hope Clinically Sound Culturally Sensitive Love for People

About Us

Renew Hope and Healing is a leading group mental health practice dedicated to providing high-quality, affordable and accessible care to adults, adolescents, children, couples and families. Our goal with this role is to better support our clinicians and clients through exceptional administrative and financial operations. We are seeking a detail-oriented individual to join our team to spearhead our business intelligence, while supporting our medical billing team. This role will leverage data analytics to optimize the company’s performance while performing day to day billing operations.

Position Overview

The Operations Coordinator will play a dual role in handling medical billing processes while utilizing business intelligence tools to track and analyze key financial and operational metrics. This individual will be responsible for ensuring fees are collected in an efficient manner, giving billing support to other internal teams, and providing leadership with actionable insights to enhance operational efficiency.

Key Responsibilities

• Utilize business intelligence tools to track key performance indicators (KPIs), including revenue trends, company performance metrics, and payer reimbursement rates.
• Generate metric dashboards and operational reports to provide insights for leadership decision-making.
• Support medical billing operations, including collecting fees, supporting clients with payment plans, and claim submission.
• Ensure compliance with insurance policies, regulations, and coding requirements.
• Conduct audits to identify billing discrepancies and implement corrective actions.
• Work closely with clinicians and administrative staff to resolve billing issues and improve processes.
• Stay updated on industry regulations, payer policies, and best practices to optimize billing procedures.
• Identify opportunities for automation and efficiency in billing workflows.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Finance, or a related field preferred.
• 1 years of experience in medical billing, preferably within mental health or behavioral health services.
• Proficiency in billing software and electronic health records (EHR) systems.
• Experience using business intelligence tools to create dashboards or charts such as Tableau, Google Looker Studio, or similar platforms.
• High proficiency with Excel (or Google Sheets).
• Analytical mindset with the ability to interpret financial data and provide actionable insights.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Competitive salary.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Flexible work arrangements, including hybrid work options.
• A supportive and mission-driven work environment.

Location: Hybrid remote and in office - Rochester, NY

Employment Type: Part Time

How to Apply:

Interested candidates should submit a resume and cover letter outlining their relevant qualifications and experience to Joey Young, President joseph.young@renewhopeandhealing.com.

Join us in optimizing the financial and operational success of our practice while supporting high-quality mental health care!

Job Type: Part-time

Pay: $22,365.00 - $26,942.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Data analysis: 1 year (Preferred)

Ability to Commute:

• Rochester, NY 14623 (Required)

Ability to Relocate:

• Rochester, NY 14623: Relocate before starting work (Required)

Work Location: Hybrid remote in Rochester, NY 14623

Salary : $22,365 - $26,942