What are the responsibilities and job description for the Call Center Representative position at Renewable Energy Tax Experts?
Job Overview
We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with customers through inbound and outbound calls, addressing inquiries, resolving issues, and providing information about our services. Your ability to analyze customer needs and deliver effective solutions will be crucial in ensuring customer satisfaction and loyalty.
Duties
- Handle inbound and outbound calls professionally and efficiently.
- Provide outstanding customer service by addressing inquiries, resolving complaints, and ensuring a positive experience.
- Conduct outbound calls to inform existing customers about our services.
- Maintain detailed records of customer interactions in the system.
- Collaborate with team members to enhance client services and improve processes.
- Analyze customer feedback to identify areas for improvement.
- Assist in training new representatives as needed.
Skills
- Proven experience in customer service, preferably in a call center environment.
- Strong communication skills in English, both verbal and written.
- Ability to perform outbound calling effectively while maintaining professionalism.
- Proficient typing skills for accurate data entry during calls.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Excellent problem-solving abilities to address customer issues promptly.
Join us as a Call Center Representative where your contributions will make a significant impact on our customers' experiences!
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
Shift:
- Day shift
- No nights
Ability to Commute:
- Eagle, ID 83616 (Preferred)
Work Location: In person
Salary : $20