What are the responsibilities and job description for the Customer Care Specialist position at Renewal by Andersen | Esler Companies?
We’re looking for an experienced Customer Care Specialist to join our Service team!
As a Customer Care Specialist for Esler Companies – Renewal by Andersen you will play an integral role for our Customer Service team. You will act as a point of contact post-installation for customers throughout the lifecycle of their project to improve the customer experience.
\n- Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns, providing consistently excellent customer experience.
- Manage back-end aspects of projects to ensure first time completion within provided timelines.
- Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement.
- Based on this feedback, relay customer information as needed to other departments involved while following up on the customer’s behalf. Provide feedback to sales and production management as needed.
- Solicit online reviews from customers using, but not limited to, closeout calls, survey results, etc. via phone conversations and email.
- Scan service orders and confirmation into the correct customer’s electronic file.
- Other duties as assigned.
- Customer Service experience or equivalent knowledge and skills.
- Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport.
- BA/BS degree or equivalent job experience is required. Customer Relations/Business Management background is preferred.
- Proficient in MS Office Suite, Excel, email, PCS, iPad functions and any other basic computer functions.
- Excellent communication and organizational skills to follow through with customer resolution.
- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!
Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.
The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.
We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.
Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
Salary : $22
