Installation Scheduler

***THIS POSITION IS NOT REMOTE***

Job description

RbA is the leading window and door company in the Central PA area. We're proud of our 4.8-star rating on Google Reviews and strive to achieve even greater results. We are hiring a talented Service Coordinator professional to join our team. If you're excited to be part of a winning team, RbA is a great place to grow your career.

Working together with a team, an RbA Service Coordinator is an effective, incisive, and patient individual who uses their talents to bring solutions to our customers. They use their critical thinking and interpersonal skills to diagnose an issue, develop rapport with their customer, and assign the correct resources to fix the problem.

Think of all the times you've called a customer service line and felt unheard, misunderstood, or uncared for. We refuse to give that kind of service. We're here to give our very best and show people why Renewal by Andersen is a cut above. In short - we are looking for sharp thinkers with the ability to communicate to someone, "I'm here to help. Let's figure this out!" You don't need to know windows and doors. We'll give you the training, you just bring your mind, an independent spirit, and the will to help someone!

Main Duties & Responsibilities

• Assess the installation needs of customers, assess the situation, and assign the appropriate resource to solve the problems
• Manage and maintain your assigned list of customers
• Evaluate service needs, identifying trends, seasonality, and other trending information
• Assess homeowner issues and provide recommendations to fix problems
• Ensure each homeowner is given the necessary services and follow up to fill ongoing service needs
• Deliver outstanding customers service, by being organized, perceptive, responsive, and communicating in a timely fashion
• Manage the time of Installation reps to maximize efficiency and assure we maximize the available time
• Self-evaluate all interaction with homeowners to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
• Interact with homeowners who are not satisfied, putting service and communication techniques into practice, and resolving any conflicts professionally and answering inquiries respectfully
• Act as the "Single Point of Resolution" to your customers issues and demands.
• Work with reports for homeowner satisfaction, making recommendations for areas that can be improved and presenting the information in meetings and with management.
• Answer telephones and respond to email inquiries in the office.
• Calling customers to follow up, update, and schedule for service along with working with various team members in the operations department including Installation, service technicians, Measure technicians and sales reps

PAY

• $20.00 per hour plus monthly and quarterly bonuses.

Requirements

QUALIFICATION AND SKILL REQUIREMENTS:

• High school diploma or GED
• A minimum of 2 years of work experience in the home improvement service field or other closely related field preferred.
• Previous customer service experience
• Strong independent thinker, able to work independently
• Problem solving and conflict resolution skills required.
• Strong written and verbal communication skills.
• High attention to detail
• Strong organizational skills
• Able to multi-task and work in a fast-paced environment
• Strong computer skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Mechanicsburg, PA 17050 (Preferred)

Ability to Relocate:

• Mechanicsburg, PA 17050: Relocate before starting work (Required)

Work Location: In person

Salary : $22