What are the responsibilities and job description for the Call Center Associate 2nd Shift position at Renewal by Andersen?
If you have experience in customer service, motivated by metrics and set goals, this is the opportunity for you!
As an Call Center Associate for Esler Companies – Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services ( no cold calling !).
With weekly and monthly bonuses our reps earn an average of $50,000-$60,000 yearly . Not only do we offer great benefits and incentives, but also a streamlined growth and development plan . In 2023, 22 of our reps were promoted to higher level positions!
We also offer work from home eligibility, company outings, contests, profit sharing, paid volunteer time, 3 : 1 charitable match, tuition reimbursement and more!
Responsibilities
- Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
- Identify customers unique home situations.
- Schedule appointments for our Sales Consultants to go out to price and sell the job.
- Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
- Provide world-class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.
Qualifications
Benefits
Compensation is a combination of base pay bonuses.
Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.
The Esler Companies is the holding company for a fleet of the top RbA affiliates in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine' in Northborough, Massachusetts.
We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.
Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
PI260259716
Salary : $50,000 - $60,000
