Internal Ops Supervisor I RBA

RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY:

Renewal by Andersen has an exciting opportunity for an Internal Operations Supervisor to lead our team in Jessup, MD. The Internal Operations Supervisor is responsible for effectively organizing and coordinating the workflow of branch operations impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling. This position is also responsible for the implementation of lean processes within these functions.

PRIMARY RESPONSIBILITIES:

• Supervise the schedule of service and install appointments, maximizing efficiency of teams and delivering high level of customer service throughout the process.
• Manage data input into designated computer systems to assure accuracy and maximize first time throughout the process.
• Coordinate and oversee job folders and other documents related to operational functions.
• Responsible for A/R with a focus on maintaining lowest level possible.
• Ensure open communication between sales, operations and install teams daily.
• Lead and develop lean, efficient, and standardized methods within functions, with a consistent emphasis on continuous improvement.
• Develop and maintain standard operating procedures.
• Provide training and direct daily work of direct reports.

QUALIFICATIONS AND SKILLS

• Bachelor's degree and 3-5 years of outstanding customer service experience; or equivalent combination of experience and education.
• Demonstrated ability to work with minimal supervision.
• Proven ability to remain calm during stressful situations.
• Excellent organizational skills.
• Demonstrated leadership skills in directing, managing, and motivating employees.
• Excellent communication skills.
• Excellent analytical skills.
• Dependability in meeting deadlines, follow-through, and ensuring high levels of customer satisfaction.

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowner's love the most. It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses.
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

Currently, we are not offering visa sponsorship for this position. Should you independently secure work authorization, please consider applying to this position.

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $75k - $112k annually plus incentive.

In 2024 Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.