What are the responsibilities and job description for the Order Processor (Administrative position at Renewal by Andersen?
Overview
We are looking to add an Order Processor to our team!
Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve. We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We wake up every day, inspired to push the status quo and continuously set a new standard in the home improvement industry by solving today’s most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience.
Responsibilities
Responsibilities:
- Responds to internal and external partner requests/inquiries.
- Processes complex orders/requests, with 100% accuracy from intake to filing
- Ensures customer management system is updated appropriately.
- Clarifies, diagnoses, and resolves customer order issues
- Creates packets or other materials as required for sales fulfillment process
- Identifies and implements ways to improve overall level of service.
- Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
- May create purchase orders.
Qualifications
Qualifications:
- 2-4 years work experience to include order processing work, preferred.
- Demonstrated word processing, spreadsheet and general computer skills.
- Strong attention to detail
- Strong phone etiquette & verbal skills to facilitate problem resolution
- Time Management
- Excellent mathematical skills
- Construction background is a plus.
