Scheduling Coordinator

Job Overview

Work Location: HYBRID (IDEAL CANDIDATE SHOULD LIKE IN NEW JERSEY OR PENNSYLVANIA, driving distance of zip code 07403)

Full Job Description

Renewal of Greater NYC is a fast-paced specialty cleaning and restoration company in North Jersey. Our unique company helps thousands of families recover from the devastating effects of catastrophes such as fire, water, and mold damage. We aid homeowners during these traumatic experiences by picking up, deodorizing, cleaning, and returning all of their textiles and electronics.

The Position: We’re looking for a Scheduling Coordinator who can work under pressure, multi-task, is very organized and always willing to learn.

Skills:

• Ability to learn new software

• Warm personality with strong phone skills

• Microsoft Office skills

• Customer Service

• Ability to multitask

• Ability to work in a fast-paced environment

• Ability to work under pressure

Responsibilities include:

• First on phones, take new losses and speak to homeowners
• Responsible for updating the calendar even after regular working hours.
• Responsible for all scheduling questions even after hours.
• Managing others when they are on phone coverage.
• Handling and redirecting all incoming calls with a friendly can-do attitude
• Firm up appointments and or take updates from homeowners and do daily follow-ups
• Be on call for phone coverage 2 evenings during the week and rotating schedule for coverage on weekends (A stipend will be provided for compensation outside of your regular hourly wage). Every weekend MUST be available to take calls for scheduling
• Phone etiquette is a must
• Phone coverage for the company is 7AM-10PM Monday-Sunday, so if someone calls out that is on the schedule you will be expected to update the calendar in the AM so the drivers know that there schedule has been impacted.
• Work exclusively with the Field Supervisor & Team Lead to ensure proper training opportunities are had with the right employees

Schedule:

• 9 hour shift with ½ hour lunch break, but during busy season you may need to work longer than 8 hours if needed.

• Monday – Friday (8AM – 5:00PM) and answer scheduling concerns after hours and in the early mornings for call outs and schedule changes

• Weekends by phone for scheduling
• Weekend coverage: Friday 5-10PM, Saturday & Sunday 7am-10pm

Training:

Once hired, training would be at our Corporate Office in Bloomingdale, NJ. You would be expected to report onsite for 1 week a month for 6 months. You would need to stay local if you are from out of state. The idea candidate should live in PA. Training is done hands on and through LMS courses online.

Experience:

• Phone etiquette: 1 year (Required)
• Microsoft Office: 1 year (Required)

Ability to Commute:

• Bloomingdale, NJ 07403 (Required)

Work Location: Hybrid remote in Bloomingdale, NJ 07403

Job Type: Full-time

Pay: $23.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Bloomingdale, NJ 07403: Relocate before starting work (Required)

Work Location: Hybrid remote in Bloomingdale, NJ 07403

Salary : $23