What are the responsibilities and job description for the Service Advisor position at RENN KIRBY CHARLES TOWN AUTO LLC?
About Us
At Renn Kirby Mitsubishi, we pride ourselves on delivering top-tier customer service and expert vehicle care. Our team is dedicated to honesty, integrity, and professionalism. We are currently seeking a friendly, knowledgeable, and motivated Automotive Service Advisor to join our growing team and provide a first-class experience to every customer that walks through our doors.
Job Description
As an Automotive Service Advisor, you will be the liaison between our customers and service technicians. You’ll be responsible for understanding the customer’s vehicle needs, recommending appropriate services, and ensuring customer satisfaction throughout the service process.
Key Responsibilities
Greet customers promptly and professionally
Listen to customer concerns and accurately document service needs
Prepare repair orders and communicate with service technicians
Provide cost and time estimates for recommended services
Clearly explain services and repair recommendations to customers
Coordinate vehicle drop-off and pick-up
Maintain customer records and follow up to ensure satisfaction
Work closely with the parts department to ensure timely repairs
Meet or exceed performance and customer satisfaction goals
Qualifications
Previous experience as a service advisor or in a similar role preferred
Strong communication and interpersonal skills
Excellent customer service and organizational abilities
Working knowledge of automotive systems and terminology
Ability to multi-task and work in a fast-paced environment
Proficiency in computer systems (DMS experience a plus)
Valid driver’s license with a clean driving record
What We Offer
Competitive compensation (base performance incentives)
Health, dental, and vision insurance
Paid time off and holidays
401(k) retirement plan
Ongoing training and development
A supportive and team-oriented work environment
Career growth opportunities within the Renn Kirby Automotive Group
- Employee discounts on vehicle services, parts, and purchases
Equal Opportunity Employer
Renn Kirby Mitsubishi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
