Sales Support Specialist

Sales Support Specialist

Renogy aims to become a global leader of independent clean energy solutions. We are seeking and empowering talents to build a team of world-class product innovation and development by fully leveraging clean energy ecosystem to better engage with customers to drive clean energy love and product innovation. Our goal is to empower sustainable living and energy independence by developing the world's most plug & play renewable energy products for mobile living (off-grid), home energy storage and industry applications.

Position Overview :

We are currently seeking a skilled and customer-focused Sales Support Specialist to provide essential sales support through technical product knowledge and strong interdepartmental collaboration. The successful candidate will be responsible for ensuring seamless order processing, offering technical expertise, and helping drive sales through upsell opportunities, product demonstrations, and effective communication. This role will play a vital part in improving our sales process and enhancing customer satisfaction.

Duties and Responsibilities :

This position will be responsible for leading a variety of projects and day-to-day company operations including, but not limited to :

• Create and process inbound orders, ensuring accuracy and timeliness.
• Identify and act on upsell opportunities for inbound orders.
• Collaborate with various departments to enhance sales processes and efficiency.
• Provide technical sales support by offering in-depth product knowledge to customers and sales teams.
• Address inbound customer inquiries and resolve sales concerns effectively.
• Support product demos and technical presentations for internal teams and customers.
• Contribute to technical proposals and provide innovative solutions to customer challenges.
• Conduct training sessions for the sales team on product updates, trends, and technical information.
• Maintain accurate and up-to-date CRM records to ensure smooth tracking of sales activities.
• Ensure seamless communication and information flow between technical, logistics, and sales teams.
• Collaborate with logistics to improve order fulfillment and customer satisfaction.
• Provide feedback to the sales team on customer needs and market gaps based on direct interactions.
• Stay informed about industry trends and competitor offerings; provide updates and insights to the sales team.
• Assist with reorder reminders and forecast upcoming reorder opportunities based on customer needs.
• Monitor competitors' product offerings and provide insights to strengthen our competitive edge.
• Coordinate the distribution of marketing materials to ensure timely customer outreach and engagement.

Qualifications :

Working Conditions :

Other

The equal employment opportunity policy of the Renogy provides for a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. Renogy hires and promotes individuals solely based on their qualifications for the job to be filled.

Renogy reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and / or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and employees.

Renogy also provides a work environment in which each employee can be productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation, bullying, discrimination, or harassment. We expect and require the cooperation of all employees in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all employees and applicants.

Salary : $24 - $29