What are the responsibilities and job description for the Junior Account Manager (Entry Level) position at Rensa Filtration, Inc.?

Job Description

Title : Junior Account Manager (Entry Level)

Location : Remote

Reports to : Key Account Manager

Created by : Maribel Guel

Revision Date : 11 / 6 / 2024

About Rensa

Rensa Filtration is a family of companies dedicated to air filtration. By investing in innovation and the people who drive it, we manufacture, market, and distribute best-in-class solutions in the United States and Canada that keep environments safe and industries thriving.

What We Do

We improve the environment - making indoor and outdoor environments cleaner by eliminating process contaminants through superior products and media.
We drive innovation in air filtration – by investing in the people and companies that develop the solutions that today’s world demands – to bring those innovative products to market so that our customers can bring maximum value and safety to the facilities and businesses they serve.

SUMMARY :

The JUNIOR ACCOUNT MANAGER is responsible for supporting the Account Management team by assisting with the day-to-day management of client accounts, building strong client relationships, and ensuring the timely delivery of services. You will work closely with the Key Account Manager, clients, and internal teams to ensure client satisfaction, identify opportunities for growth, and help resolve any issues that may arise.

ESSENTIAL POSITION DUTIES & RESPONSIBILITIES :

Required Skills / Abilities :

Assist in managing small to medium sized client accounts, serving as a primary point of contact for inquiries and support.

Collaborate with senior account managers to develop account strategies.

Monitor client account performance, preparing reports and updates for both clients and internal teams.

Understand current sales and marketing trends and the needs of our clients.

Work closely with production, engineering, and logistics teams to ensure timely delivery of products and services. Must be a team player.

Attend client meetings, take notes, and follow up on action items to ensure client satisfaction.

Address client inquiries and resolve issues efficiently and professionally.

Maintain accurate documentation of client interactions and account activities in the CRM system for every customer that the team interacts with.

Coordinate the completion of customer regulatory and business questionnaires.

Education and Experience :

Bachelor's degree in Marketing, Business, Communications, Engineering or a related field (preferred)

1-2 years of experience in account management, customer service, or a related role, preferably with filtration and / or OEM experience.

Demonstrates aptitude for problem-solving; ability to determine solutions for customers.

Strong communication and interpersonal skills, with the ability to build lasting client relationships.

Proficiency in Microsoft Office Suite; experience with CRM software is a plus.

Detail-oriented with excellent organizational skills and the ability to manage multiple priorities.

A proactive and adaptable attitude, with a willingness to learn and grow within the company.

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