What are the responsibilities and job description for the Customer Care Representative (Onsite) position at Rentokil?

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Position Overview

Receives and / or places telephone calls which are basic and routine to handle any / all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution; while working remotely for all or part of the regular workweek.

Job Responsibilities

Cultivates and maintains on-going customer relationships.
Uses computerized system for tracking, information gathering, and / or troubleshooting.
Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.
Acts as customer contact regarding pricing and scheduling.
Handles customer calls / correspondence for service, scheduling, and billing inquiries.
Communicates with branch personnel to resolve service and scheduling issues.
Initiates outbound customer service calls for various campaigns.
Handles tech line support.

Job Requirements

High school diploma or GED

1-2 years clerical or customer service experience preferred

Ability to use a personal computer or CRT

Basic knowledge of Microsoft Word, Excel, and Windows preferred

Ability to type 25 wpm preferred

Good verbal, written, and interpersonal communication skills

Ability to work in a stressful, fast-paced environment

Good problem-solving skills

Ability to work flexible schedule, including weekends and holidays

Must be dependable and consistently punctual for all scheduled shifts

A private home office / work space suitable for working remotely for all or part of the regular workweek

Broadband internet with ability to hardwire via an Ethernet cable

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to :

Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Sitting for long periods of time while using office equipment such as computers, phones and etc.

Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and / or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have :

Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to :

Inside working conditions : The change of building environment such as with or without air conditioning and heating.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes :

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

California residents click here to review your privacy rights.

By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.

Apply for this job

Receive alerts for other Customer Care Representative (Onsite) job openings

Customer Care Representative (Onsite)

What are the responsibilities and job description for the Customer Care Representative (Onsite) position at Rentokil?

What is the career path for a Customer Care Representative (Onsite)?

Job openings at Rentokil

Not the job you're looking for? Here are some other Customer Care Representative (Onsite) jobs in the Bronx, NY area that may be a better fit.

We don't have any other Customer Care Representative (Onsite) jobs in the Bronx, NY area right now.

AI Assistant is available now!