What are the responsibilities and job description for the Customer Order Specialist position at REOTEMP INSTRUMENT CORP?
Job Details
Description
TITLE:
Customer Order Specialist (COS)
DEPARTMENT:
Customer Service
REPORTS TO:
Customer Service Supervisor
STATUS: Non-Exempt
LOCATION:
San Diego, CA 92121
SCHEDULE:
M-F, 7:30am-4:00pm (subject to change)
JOB SUMMARY:
With guidance from the Customer Service Supervisor, the COS is responsible for providing the highest level of data entry accuracy for our customers’ orders. This includes processing customer orders, making decisions on document interpretation, entering accurate information, building an in-depth knowledge of our product, processing return authorizations orders, and meeting performance and service level goals outlined by the department.
RESPONSIBILITIES:
Customer Purchase Order Processing:
- Accurately process customer orders into our ERP system, verifying pricing, confirming part numbers, and evaluating stock availability to support on-time delivery.
- Maintain accurate and up-to-date customer records within our CRM and ERP systems, showcasing meticulous attention to detail.
- Enter replacement orders as necessary as a disposition to quality issues and returns.
- Efficiently process customer orders to support team workloads
- Actively engage in learning and understanding our products, processes and services.
- Generate documentation for orders as needed.
Sales/Manufacturing Interaction:
- Serve as intermediary between the Sales team and Manufacturing to ensure customer change requests and requirements are fully understood and communicated effectively.
- Relay any issues or items regarding orders from Manufacturing back to Sales and/or the customer for resolution.
- Coordinate with the Product Team to ensure all orders are processed accurately and efficiently.
- Use quality documenting tools to record instances of non-conformance.
Qualifications
QUALIFICATIONS:
- A team player mindset, embodying qualities such as positivity, integrity, and a collective commitment to achieving shared goals.
- Ability to focus on a specific task and attend to the critical details surrounding it.
- Strong verbal and written communication skills, emphasizing the ability to build productive interpersonal relationships.
- Good organizational skills with an aptitude for handling product and order details within a fast-paced environment.
- Proficiency in navigating various computer applications and executing tasks with accuracy.
- Resourcefulness and problem-solving skills to facilitate solutions to various situations.
- Ability to excel both independently and in collaborative work settings.
