What are the responsibilities and job description for the Tier 1.5 Support Engineer position at Repeat Consultants?
Job Description
Job Description
Job Title : Tier 1.5 Support Engineer
Job Location : Plano, TX 75023
Shift : Sunday – Thursday from 2pm – 11p
For the NMC (Network Maintenance team)
- Be able to proactively perform data audit, SW / FW audit, and health check of the servers and sites if needed
- Support trials (e.g., Field Integration Test (FIT) or First Office Application (FOA)) for new features or technology before market-wide deployment
- Minimum of 5 years of telecom work experience (4G)
- Good knowledge of wireless network architecture concepts especially in RAN domain
- Very Good knowledge of UNIX / LINUX operating systems to be able to perform activities at the CLI level
- Ability to develop scripts and tools to aide with the reports generation and analysis will be a plus
- Good customer support experience
- The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts
- Good analytical skills to investigate and evaluate trending data for issue resolution
- Strong working knowledge of Microsoft excel
Additional Insight :
