ASC Patient Liason

Job Overview

Location: Central Scottsdale Surgery Center – Scottsdale, AZ

Employment Type: Full-Time

Work Schedule: Monday – Friday, 7:30 AM – 4:00 PM

Job Summary:

This position requires a highly organized and detail-oriented person to manage patient coordination, medical records, scheduling, and administrative support. This role is essential in ensuring a seamless patient experience while maintaining compliance with all medical documentation requirements. Must possess strong communication skills, the ability to multitask, and a patient-centered approach.

Key Responsibilities: include but are not limited to the following. Other duties may be assigned.

Medical Records Management:

· Track operative reports for completion once RNs have sent them to the physician.

· Monitor pathology reports to ensure they are signed, sent to the referring physician’s office, and properly scanned into patient charts.

· Scan medical records, including preoperative and postoperative calls, labs, EKGs, home sleep tests (HST), clearances, and all required documents into HST.

Patient Registration & Liaison Duties:

· Call patients the day before surgery to confirm surgical procedure times and review necessary information.

· Greet and check in patients upon arrival, ensuring all required paperwork is completed.

· Create and organize patient charts for upcoming surgeries.

· Field incoming phone calls, providing accurate information and assistance as needed.

· Serve as the primary contact for patients before, during, and after their surgical experience.

· Address patient inquiries, concerns, and special requests in a timely manner.

Surgical Scheduling & Coordination:

· Schedule surgical procedures and coordinate with physician offices.

· Ensure all necessary preoperative documentation is received, scanned, and placed in patient charts.

· Manage and optimize the surgery schedule for efficiency and effectiveness.

· Maintain strong relationships with physician offices to facilitate scheduling and increase case volume.

· Coordinate anesthesia and confirming providers weekly

· Collecting/Verifying patient payments prior to surgery

· Stocking and cleaning of the check-in area daily.

Ordering & Inventory Management:

· Order and maintain office supplies to ensure smooth daily operations.

· Arrange catering services for meetings and events as needed.

· Manage and restock food for the break room and sanctuary.

· Ensure scrubs are ordered and available for staff use.

Qualifications:

· Education: High school diploma or equivalent required

· Experience: 1-2 years of experience in a medical office, ambulatory surgery center, or healthcare setting preferred. Experience with medical records, scheduling, and patient coordination is a plus.

Skills & Competencies:

o Strong attention to detail and ability to multitask in a fast-paced environment.

o Excellent verbal and written communication skills.

o Proficiency in electronic medical records (EMR) systems and scheduling software.

o Ability to work collaboratively with clinical and administrative teams.

Customer-service-oriented mindset with a focus on patient care and satisfaction

Rate of Pay: DOE

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $22