What are the responsibilities and job description for the IT Support Center Systems Administrator position at Republic Airways?
Job Category :
Information Technology
POSITION PURPOSE
Provides oversight, technical support, and end-user support of Information Technology (IT) Corporate applications utilized by Republic Associate's and Business Units.
ESSENTIAL DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Serves as administrator of systems / applications including but not limited to Freshservice, SharePoint Online, Enterprise mobility management, O365 Tools as well as other assigned IT and Business Unit applications / systems
- Performs functions related to configurations such as site and workflow creation, form design, and business logic / work flow
- Manages relationships of vendor provided and internally developed applications / systems
- Provides proactive oversight of assigned applications including production support and ensuring timely and effective communications to all interested parties :
User training
User / role / group accessibility and privileges provisioning and maintenance
Document and execute production installations and upgrades
Quality assurance testing and user acceptance testing
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and / or ability necessary to perform this job.
EDUCATION and / or EXPERIENCE
PREFERRED EDUCATION and / or EXPERIENCE
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Be an excellent communicator and collaborator, engaging with multiple technical and business stakeholders and leaders.
REASONING / PROBLEM SOLVING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
DECISION MAKING
Makes decisions daily on use of resources, performance and budgets. Decisions could require additional expenditure of resources if not sound decisions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Typically not exposed to extreme environmental conditions.
TRAVEL REQUIREMENTS
Travel up to 10% of the time.
EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Equal Opportunity Employer, Disability and Veteran Accommodations
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
