What are the responsibilities and job description for the Learning Management System Administrator position at REQ Solutions?
Job Title: LMS Administrator
Duration: 6 Months (Possible extension)
Location: Maple Grove, MN 55311
Hybrid Role
Responsibilities:
- Business Process Analyst – LMS Administrator is accountable for functional and technical support of the learning management system Adobe Learning Manager.
- This individual will handle overall system administration, content management, learner management, course assignment protocols, and reporting tools in the system.
- The LMS administrator serves as the focal point for the field’s training plans and troubleshooting, learning teams, technology teams (internal and external) and vendor partners.
- They will work closely with instructional designers and other members of the team through a thoughtful, holistic approach to assessing, prioritizing, and evaluating learning technology requirements to create an excellent user experience.
- Maintaining the daily operation and use of the LMS, including establishing curricula, users, user groups and other artifacts
- Monitoring and reviewing quarterly LMS enhancements/changes and communicating with stakeholders to develop an appropriate rollout plan
- Collaborating with the instructional design team members on technical needs and opportunities to enhance the user experience as it relates to LMS
- Resolving technical support requests with the system
- Recommending technology or workflow solutions on how to best leverage LMS to efficiently deliver and track learning to meet organizational objectives
- Designing, maintaining and distributing reports within the system
- Assist instructional designers, managers of sales training, and on-boarding administrator with set-up of virtual classrooms, including creating and managing instances of virtual classes
- Develop and maintain LMS training/job aids.
- Train key stakeholders on LMS functionality.
- Provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses
- Serve as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
Education/Experience:
- Bachelor’s Degree
- Strong analytical skills in identifying technical problems.
- Excellent communication and interpersonal skills: can articulate thoughts and ideas (technical and nontechnical) clearly, concisely, and persuasively
- Detail oriented is required.
Salary : $30 - $35
