Sales Specialist/ Data Entry

Qualifications

Knowledge: * Maintain a strong knowledge of industry and company operations. * Knowledge of all sales, installation, billing, and monitoring systems that assist in managing our business.

• Basic knowledge of accounting principles and practices. * Proficient knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications.

• Knowledge of company policies, procedures, guidelines, and practices. Skills: * Must possess strong organizational skills and have a strong attention to detail. * Must have excellent written and oral communication.

• Must be able to prioritize and maintain multiple assignments.

• Must be an active listener and have good note-taking skills.

• Must be able to take direction and perform tasks in an expedient manner.

• Must have good customer service and interpersonal skills. Abilities: * Ability to write reports and business correspondence.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form concisely. Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. * The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: * The noise level in the work environment is usually moderate

• Normal office environment. * Work hours as required to support company metrics. Minimum Qualifications: * High School Diploma or General Education Degree (GED) and one year of experience supporting sales or service-related business.

Responsibilities

This is an in-person role. Duties and Responsibilities:

• Accurately entering data from various sources into designated databases and spreadsheets. * Increase productivity through effective multitasking, prioritizing diverse workloads according to deadlines.

• Build relationships with the customers by phone and email and provide continuous communication.

• Create, notate, and close actions for completed tasks and relevant interactions with technicians, property staff, and residents.

• Escalate, track, and resolve support-related issues on specific customer properties. * Updating and maintaining existing data within databases and spreadsheets. * Contribute to team success by consistently meeting and exceeding performance targets in speed, accuracy, and output volume.

• Key Metrics: Mean Time to Resolution (respond and resolve), actions, retention, activation rate within the properties, and Net Promoter Score.

• Collaborate with various company departments to research and resolve customer issues.

• Ensure that all customer correspondence is reviewed, worked on, and responded to or forwarded to the appropriate department within 24 hours of receipt. * Assist in resolving customer escalations.

• Assist in tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.

• Approximately two hours of inbound phone time and two hours of job quality control. * Position may require mandatory overtime when necessary to meet company metrics.

• Perform all other duties and projects as assigned.

Job Type: Contract

Pay: $17.00 - $18.00 per hour

Schedule:

• Day shift

Work Location: In person

Salary : $17 - $18