What are the responsibilities and job description for the Desktop Support Specialist position at Reqroute, Inc?
Desktop Support
Location : Newton, MA onsite
Term: Contract
Mandatory Skills : Jira Service Desk, ServiceDesk, Windows Server
Job description
Installation and configure Windows 1011 on Desktop Laptop
Configuration of operating system Language packs If any
Configuration of outlook profile MS Teams and OneDrive
Install and configure Office application with other Line of Business Applications
Ensure the user profile data is backed up
Configure of IE settings network and printer drives Also check group policies are applied
Configuration of printer
Drive mapping to NeworkShared
Handson experience with Windows and Knowledge in Mac OS environments is added advantage
Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
Mobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc
Basic knowledge on Office365 services Active Directory and user login methods
Knowledge on SCCM application push and deployment for workstations
Walking customers through installing applications and computer peripherals
Guide users with simple stepbystep instructions
Conduct remote troubleshooting
OS and Application support ticket handling on INC SR
Good to have ticketing tool knowledge SNOW JIRA etc
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Help create technical documentation and manuals
Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
Knowledge on Office application like WordExcel PowerPoint outlook Teams
Working knowledge of office automation products and computer peripherals like printers and scanners
Provide technical assistance and support issues related desktop support Teams Conferencing support
VIP user coordination and support
Professionalism when resolving service delivery and client issues in a timely manner
Identifying and escalating business and technical challenges as appropriate and in a timely manner
Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time
Install and configure the Antivirus
Other Roles and responsibilities during Migration
Coordinate with Migration Onsite team and scheduling team
Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
Ensure all scheduled migrations are completed without any business impact
