What are the responsibilities and job description for the Information Technology Field Technician position at Reqroute, Inc?
Job title: Field Technician
Job Location: Chappaqua, NY
Work Model: Onsite
Shift: Day
Desired Start Date: ASAP
Project Duration: 12/31/2025
Payrate- $35/hr W2
Job Summary:
Positions in this function provide technical support to the enterprise. This includes incident management response, restoration determination of issue priority, provisioning, service request fulfillment, installations, upgrades, releases, deployments, and problem management analysis and resolution.
Experience: 5 to 7 years
Required Skills:
• Service Desk
• Desktop Support - Remote
• Field Services
Responsibilities:
• Provide technical support to the enterprise, including incident management response, restoration determination of issue priority, provisioning, service request fulfillment, installations, upgrades, releases, deployments, and problem management analysis and resolution.
• Must have a valid driver's license, car insurance, and a dependable vehicle.
• Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
• Provide laptop and desktop support for Windows devices, including software installations and end-user data migrations.
• Consistently exhibit behavior and communication skills that demonstrate a commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.
• Ensure proper ticket communication protocol, including announcing arrival, work performed, status, and departure.
Salary : $35
