What are the responsibilities and job description for the Information Technology Field Technician position at Smart IT Frame LLC?
Job title: Field Technician
Job Location: Chappaqua, NY
Work Model: Onsite
Long Term Contract
Must have a valid driver's license, car insurance, and a dependable vehicle.
Job Summary:
- Positions in this function provide technical support to the enterprise.
- This includes incident management response, restoration determination of issue priority, provisioning, service request fulfillment, installations, upgrades, releases, deployments, and problem management analysis and resolution.
Required Skills:
- Service Desk
- Desktop Support - Remote
- Field Services
Responsibilities:
- Provide technical support to the enterprise, including incident management response, restoration determination of issue priority, provisioning, service request fulfillment, installations, upgrades, releases, deployments, and problem management analysis and resolution.
- Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
- Provide laptop and desktop support for Windows devices, including software installations and end-user data migrations.
- Consistently exhibit behavior and communication skills that demonstrate a commitment to superior customer service, including quality, care, and concern with each internal and external customer.
- Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.
- Ensure proper ticket communication protocol, including announcing arrival, work performed, status, and departure.
