What are the responsibilities and job description for the Senior Service Delivery Manager position at Reqroute, Inc?
Job title : Service Delivery Manager
Job Location : Athens, GA
Work Model : Onsite (No Remote / Hybrid - 5 days onsite)
Project Duration : 2 years
Required Skills :
Should have Managed a Manufacturing Lab in Pharma Environment as a Site Service Delivery Manager
Main Tasks :
Be accountable for all aspects of delivery of IT Technology Services to the site, including, Application and Infrastructure projects,
IT Systems Operational reliability, IT Change management, and Service Delivery for Base business and end user programs.
Ensure End-to-end IT risk management at the site including lifecycle management, information security, and GxP.
Manage the support and delivery teams to maximize value
Lead projects of various sizes with limited supervision through the Infrastructure and software development lifecycle applying Agile methodologies and tools
Field service experience managing team across regions
Exposure to Asset management, Depot services, Desktop support
Life science experience preferred with the knowledge of GxP processes.
Important Requirements for Candidates :
Bachelor's degree in Information Technology, Computer Science, or Supply Chain or a related field or equivalent through experience
Experience in building and deploying business solutions. Supply Chain experience with systems such as MES desirable.
Experienced with deploying solutions to high standard in a regulated environment, such as Life Sciences (GxP), desirable.
Experience in optimizing processes and delivering upon cost reduction challenges
Experience in IT infrastructure delivery, application development and support
Must be :
A very good communicator, able to adapt communication depending on the customer, with End Users, IT technical experts or business executives
Fluent in English
Able to move naturally issues or problems to solutions with business value
A Technologist who can span multiple technology solutions, and who can provide innovative ways of problem solving
Able to understand the big picture with good analysis skills to translate data reports into improvement activities
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