What are the responsibilities and job description for the Change and Release Specialist - ServiceNow position at Request Technology, LLC?
Change and Release Specialist – ServiceNow
Salary : open bonus
Location : Chicago, IL
Hybrid : 3 days onsite, 2 days remote
We are unable to provide sponsorship for this role
Qualifications
Bachelor’s degree
7 years of previous release, change and / or project management experience, (Solid understanding of project management principles preferred)
6 years of experience and knowledge of change management principles, methodologies and tools.
Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment
Requires a broad knowledge of ServiceNow
Responsibilities
Confirm documentation, monitors, runbooks, and NFRs are operationally sound.
Review release “gate” acceptance criteria for movement of releases between stages
Conduct impact analyses, assess change readiness and identify key stakeholders.
Provide input, document requirements and support the design and delivery of training programs.
Track and report issues
Support change management at the organizational level
Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption
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