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ServiceNow Lead – Change & Release Management (Workflows Configuration)

Ness Digital Engineering
Chicago, IL Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 3/20/2025

Description

Ness Digital Engineering is building a high-performing team to execute a comprehensive Change and Release Management Implementation using ServiceNow (SNOW) , Atlassian Jira , and other DevOps tools. The project involves delivering a fully automated, integrated solution for a leading client. The roles require deep technical expertise, strong problem-solving abilities, and leadership in driving ITSM, ITAM, and integration practices.

Location : USA

Responsibilities

  • Design and configure ServiceNow workflows for Change and Release Management in ITSM and ITAM.
  • Collaborate with architects to define and implement efficient configurations for scalable solutions.
  • Develop reusable configurations, templates, and best practices to ensure consistent delivery.
  • Provide technical leadership to developers and engineers on ServiceNow best practices.
  • Troubleshoot and resolve advanced configuration issues.

Key Skills

Certifications :

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS)
  • ITIL v4 Foundation

    • Professional Experience :

  • 7 years in IT Service Management, including extensive hands-on experience as a ServiceNow Lead / Senior Engineer.
  • expertise in ServiceNow architecture, specializing in ITSM, ITOM, HAM, SAM, IT Business Management, and IT Operations Management.

    • Technical Expertise :

  • Proficient in ServiceNow configuration, scripting, and integrations, prioritizing out-of-the-box functionality with minimal customizations.
  • Advanced skills in ServiceNow scripting languages : JavaScript, GlideScript, and AngularJS.
  • Experience in building custom applications, enhancing modules, and developing tailored solutions to meet business requirements.
  • Expertise in UI policies, client scripts, business rules, workflows, flows, and notification systems.

    • Integration Skills :

  • Strong experience in integrating ServiceNow with third-party tools such as Atlassian, Jenkins, and Azure DevOps.
  • Proficient in API integrations using REST, SOAP, and MID Server for secure and seamless data transfers.
  • Skilled in managing inbound / outbound integrations, ensuring data reliability and consistency.

    • Process and Workflow Optimization :

  • Deep understanding of ITIL v4 processes, including Incident, Problem, Change, Release, and Asset Management.
  • Proven ability to streamline and optimize workflows, service catalogs, and automation for improved operational efficiency.
  • Expertise in lifecycle management, data normalization, and reducing technical debt within ServiceNow implementations.

    • ServiceNow Module Expertise :

  • ITSM, ITAM, CMDB, HAM, SAM, and Integration Hub.
  • Designing and implementing enterprise-grade workflows for Change and Release Management.

    • Soft Skills :

  • Excellent client communication and stakeholder management abilities.
  • Strong documentation and presentation skills to convey technical concepts effectively.

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