What are the responsibilities and job description for the Inside Sales position at RESA Power?

Position Summary

Inside Sales will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields This position will receive inbound inquiries from potential or current customers or Outside Sales via phone and email. The successful candidate will be able to work with a sense of urgency, be customer focused and boost order profitability by upselling and recognizing opportunities to cross-sell.

Responsibilities

Cultivate and maintain customer relationships with electrical contractors, distributors, end users and utilities; Call on current, future, and past customers; Conduct customer visits in order to build / maintain strong customer relations as directed.
Create and maintain positive relations with vendors, internal business unit leaders and strategic business relationships; utilize contacts to ensure our customers are getting the best value and support.
Apply industry knowledge to offer technical / practical options to both internal and external customers; Provide consultation to customers regarding electrical solution needs. Boost order profitability by upselling and recognizing opportunities to cross-sell.
Develop and win (job) opportunities.
Develop and implement trade area sales strategy in conjunction with leadership and Outside Sales.
Attend / support applicable customer events, trade shows.
Work with internal departments to ensure customer transactions are processed accurately and efficiently.
Successfully manage job function(s) by continuously demonstrating following :
Prepare quotes and meet weekly / monthly quotation goal.
Continuously follow up all quotes / projects daily, weekly, etc.
Maintain and update company's database by inputting quotes and orders in a timely and accurate way.
Meet the monthly budget expectations / goals.
Frequent communication with operations team.
For specified location(s) : schedule services with customers and field service team; Prepare all necessary work for field service team before services are performed; communicate service expectations and job details to field services team. Generate work orders for technicians.
For specified location(s) : Perform site visits and job walk throughs to create profitable quoting and present to the Client as directed.
Accountable for maintaining status of projects and providing the Customers, Team and other team members with this information.
Conduct client communication in a highly customer service-oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed.
Other duties as assigned.

Required Experience and Qualifications :

Associate's degree in related field or experience equivalency and a minimum of 2 years related experience.

Experience in the electrical industry and business to business sales experience desired.

Strong negotiation skills, strong verbal and written communication skills.

Able to communicate with a variety of individuals.

Strong computer and data entry skills.

Able to handle multiple projects, able to problem solve.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

We pride ourselves on our integrity and expertise. We don't cut corners.

You perform job responsibilities safely, efficiently, and thoroughly all day, every day.

You conduct yourself professionally, ethically, and honestly.

You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.

You are on time and preplan time off.

You produce a quality product.

We are customer driven

Our number one concern is our customer and our long-term relationships with them prove our dedication.

You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.

You promote goodwill by handling all contacts (example : coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

We are dedicated to growing the company and our employees.

You understand & apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.

You seek out new assignments and assume additional duties.

You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

Every day is different, so we need to be innovative, decision makers, flexible and adaptable.

You efficiently and thoroughly complete assignments.

You perform work assignments independently.

You propose new ideas and find better ways of doing things.

We get it done

We are efficient, reliable and no nonsense. We work hard, but we also play hard.

You follow through on commitments in a timely way.

You produce easily understandable and accurate reports that meet customer and / or Company expectations.

You actively listen. You seek advice and help as appropriate.

You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.

You collaborate to create the best solutions for each other and our customers.

You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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