Sales Operations & Analytics Manager

Position Summary

In this role, you will be the primary analyst for the Sales and Corporate functions, reporting to the Director of Special Projects/PMO and working closely with RESA Power’s Sales and Executive team members. You will create models and dashboards to align and drive sales and company strategy. You will have a close working relationship with Sales and Executive leaders as well as all the sales team at RESA Power to provide analysis of data and opportunities in all markets and functions. This role can be performed remotely but our preference would be to operate out of one of RESA Power’s existing locations.

Job Responsibilities

• Manage and own the sales operations department including related tasks, responsibilities, and functions.
• Responsible for hiring and training for direct reports. Conduct interviews, complete job reviews, set and review professional development goals for direct reports. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff are motivated and productive.
• Ownership of the data contained within RESA Power’s CRM system and represented in the Power BI cloud reporting environment.
• Develop, standardize, and optimize sales processes to improve efficiency and predictability. This includes managing the sales pipeline and workflow, ensuring that all sales activities align with the company's goals.
• Monitor key performance indicators (KPIs) and implement strategies to improve sales efficiency. Use metrics to identify bottlenecks and areas where the sales process can be streamlined.
• Provide accurate sales forecasts by analyzing historical sales data and market trends. Collaborate with sales leaders to plan and allocate resources effectively.
• Work closely with marketing, finance, and product teams to align sales strategies with company objectives. Ensure seamless communication and coordination among different departments.
• Evaluate and implement sales tools and technologies that improve sales productivity and efficiency. Stay updated with the latest tools and technologies that can benefit the sales team.
• Develop, manage, and monitor adherence to the CRM Process and Playbook.
• Develop CRM Dashboard; creation, ownership, and presentation of KPI’s.
• Develop and deliver training on CRM & Power BI.
• Support Sales leadership team, VPs, and GMs, to align tools with strategy set by leadership team.
• Support National Account Team and Sales Teams (dashboards, reporting and projects).
• Act as an SME and identify and implement best practices and trends.
• Responsible for data analytics & reporting.
• Support local and national pricing initiatives.
• Complete ad hoc projects for senior leadership for internal and external purposes.
• Other duties as assigned.
  
  

Required Experience And Qualifications

• Bachelor’s degree in related field or equivalent experience and 8 years of related experience with a minimum of 2 years in a supervisory role.
• Must possess strong program and project management skills.
• Exhibits strong leaderships skills, can lead by influence, inspire others, and can motivate a team.
• Proficient with PowerBI including developing reports, analyzing data, and creating dashboards.
• Proficient with CRM programs (Microsoft Dynamics) including reporting, functionality, and processes.
• An ability to effectively work cross-functionally with other groups (outside of sales) including IT, operations, service, safety, marketing, and executive leadership.
• Comfortable with standard reporting (P/L, OE, Capital, Cost Savings, Inventory, NPI, and Corporate Priority), and have a keen interest in operations along with strong finance, communication, and partnership skills.
• Knowledge and application of accounting principles including financial statements, costing, and fixed assets, a plus.
• Demonstrated, progressive experience performing forecasting, budgeting, and analysis in for-profit industry. Experience in creating multi-year business models.
• Some experience with system integration and deployment is a plus.
• Independently motivated, a collaborative teammate with an affinity for adapting to different situations and personalities.
• Advanced skills with Microsoft Office (Excel & PowerPoint).
• Uses time efficiently, is organized, and possess good attention to detail.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Acts as a resource to others.
• Able to work well within a team and build effective relationships.
• Excellent communication skills in both written and verbal forms.
• Maintains confidentiality.
• Takes initiative to complete tasks.
• Confident, enthusiastic and a team player with a ‘can do’ attitude.
• Adapts flexibly to new challenges and circumstances.
  

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume
  
  

unreasonable risk to yourself or the Company.

• You are on time and preplan time off.
• You produce a quality product.
  
  

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers,
  
  

etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand & apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).
  
  

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.
  
  

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).
  
  

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the
  
  

connectedness of a family. We collaborate with each other and our customers.

• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with
  
  

customers and vendors.

Additional Information

Travel: Up to 25%

Type: Full-time

Location: Nationwide /Houston, TX preferred

Compensation: $103,200 to $144,500 (depending on skillset and experience) per year and 15% bonus eligible.

Relocation: No relocation provided

Benefits: Full benefits including medical, dental, vision, company-paid life insurance, Employee Ownership Plan, matching 401k, paid time off, Paid Holidays (10 a year), and Milestone bonus.

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.

Physical Demands: Position requires sitting, standing, and using computer and/or phone for extended periods of time.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.